Question 1

How can I contact Hermes Airports customer service?

Accepted Answer

You can reach Hermes Airports customer service for general inquiries by calling +35724008038 (local) or +35777778833 (customer service). For international calls, please use +35725123022.

Question 2

Where can I find information about my flight status?

Accepted Answer

For the most up-to-date information regarding your flight status, passengers are advised to contact their specific airline or travel agent directly. Hermes Airports provides updates as they become available.

Question 3

What should I do if my luggage is lost or damaged?

Accepted Answer

If your luggage or items are lost or damaged, you should contact the Lost & Found station located in the Baggage Reclaim area of the airport before exiting. For items lost on board, it is also recommended to contact your airline directly.

Question 4

Are there facilities for passengers with disabilities or reduced mobility (PRM)?

Accepted Answer

Yes, Hermes Airports provides a range of services and well-designed facilities for passengers with disabilities or reduced mobility, including dedicated parking, 'Help Points', priority seating, and specialized equipment. It is important to contact your airline at least 48 hours before your flight to arrange for assistance.

Question 5

Can I store my luggage at the airport?

Accepted Answer

Yes, baggage storage services are available at Larnaka and Pafos airports in cooperation with Safe-Sac J.V. You can store your baggage for a few hours or days by visiting the Special Baggage Counter in the Check-in area. Certain items are strictly forbidden for storage.

Question 6

Is free Wi-Fi available at Larnaka and Pafos airports?

Accepted Answer

Yes, both Larnaka and Pafos International Airports offer free internet access for all airport visitors. You can select the free Wi-Fi option from your device's settings menu.

Question 7

How can I get a VAT tax refund at the airport?

Accepted Answer

If you are leaving the European Union and reside outside it, you may be entitled to a VAT refund. For merchandise carried on board, visit the Customs Office near the Boarding Pass Control point for a stamp, then proceed to Global Blue or Planet Tax Free offices before Passport Control. For items in checked luggage, visit the Customs Office before check-in.

Question 8

Can I book airport parking online and save money?

Accepted Answer

Yes, you can conveniently book a parking space online for both Larnaka and Pafos airports. Booking in advance can lead to savings of up to 30%. Reservations must be made at least 2 hours prior to your arrival.

Question 9

What items are restricted from being carried on an aircraft?

Accepted Answer

For safety reasons, certain items are prohibited or limited in both carry-on and checked baggage, including lighters, ammunition, firearms, explosives, and knives. It is recommended to consult your airline or tour operator for the latest information before traveling, as security restrictions are subject to change.

Question 10

What is the recommended arrival time at the airport before my flight?

Accepted Answer

Passengers are generally advised to arrive at the airport at least 2 hours prior to their flight's scheduled departure time to allow for check-in, security, and other airport procedures.

Question 11

How can I call Hermes Airports customer service from another country?

Accepted Answer

If you need to call Hermes Airports from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+357 77 778833 Call now
Local	+357 24 008038 Call now
General Info
International	+357 25 123022 Call now
Parking Online Reservation Assistance
Local	+357 24 030026 Call now

Hermes Airports Customer Service Number, Support Phone & Contact Info

About Hermes Airports & Customer Service

Hermes Airports's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)