Question 1

How do I contact the airport for lost property?

Accepted Answer

For items lost within the Hervey Bay Airport terminal, you should contact the airport directly on +61 419 671 405. If your belongings were lost on an aircraft, please reach out to your specific airline for assistance, as the airport does not handle items left on planes.

Question 2

What accessibility services are available at Hervey Bay Airport?

Accepted Answer

Hervey Bay Airport is committed to accessibility, offering disability-friendly drop-off and pick-up zones, as well as accessible parking bays in both public and secure car parks. Wheelchairs can be requested in advance directly through your airline or travel agent. The airport has also introduced a new Aviramp to enhance safer and more comfortable boarding and disembarkation for all passengers, especially those with reduced mobility.

Question 3

Do I need to book parking at Hervey Bay Airport, and what are the options?

Accepted Answer

No, bookings are not required for any of the car parks at Hervey Bay Airport. There are two main options: a public car park, which offers the first 30 minutes free for convenient pick-up and drop-off, and a secure gated car park. Both use a number plate recognition system for entry and exit, simplifying the parking process.

Question 4

Is free Wi-Fi available at Hervey Bay Airport?

Accepted Answer

Yes, free Wi-Fi, known as OneWifi, is available throughout the Hervey Bay Airport terminal for all passengers and visitors to use.

Question 5

Are there luggage lockers or baggage storage facilities at the airport?

Accepted Answer

No, for security reasons, Hervey Bay Airport does not provide luggage lockers or baggage storage facilities within the terminal building.

Question 6

What is the recommended check-in time for flights from Hervey Bay Airport?

Accepted Answer

For domestic flights departing from Hervey Bay Airport, it is generally recommended to arrive approximately 1.5 to 2 hours before your scheduled departure time. This allows sufficient time for baggage check-in and security screening. Online check-in, offered by most airlines, is also advised to save time at the airport.

Question 7

What should I do if my flight is delayed or cancelled?

Accepted Answer

In the event of a flight delay or cancellation, you should contact your airline directly for the most up-to-date information regarding your flight status, new departure times, and available rebooking options. The airport's role is primarily to manage terminal operations, while airlines handle specific flight-related issues.

Question 8

What are the operating hours of Hervey Bay Airport?

Accepted Answer

Hervey Bay Airport typically opens one and a half hours prior to the first scheduled departure of the day and closes approximately half an hour after the last scheduled aircraft movement. It's advisable to check with your airline for specific flight times if you need to confirm airport access.

Question 9

What transportation options are available from Hervey Bay Airport to the city?

Accepted Answer

Upon arrival at Hervey Bay Airport, you have several transportation options to reach the city and surrounding areas. These include car rental services, taxis, rideshare services like Uber, shuttle buses, and limousines. Designated pick-up zones are available for these services outside the terminal.

Question 10

How can I call Hervey Bay Airport customer service from another country?

Accepted Answer

If you need to call Hervey Bay Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
General Info
General Info	+61 7 4194 8100 Call now
Help Desk
Help Desk	+61 7 4194 7777 Call now
Lost Property
Lost Property (Terminal)	+61 419 671 405 Call now

Hervey Bay Airport Customer Service Number, Support Phone & Contact Info

About Hervey Bay Airport & Customer Service

Hervey Bay Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)