Question 1

How can I contact Loganair customer service?

Accepted Answer

You can contact Loganair customer service by calling 0344 800 2855. If you are calling from overseas, please use the international line +44 141 642 9407. You can also use their online contact form for various inquiries.

Question 2

What are Loganair's customer service operating hours?

Accepted Answer

Loganair's customer service operates Monday to Friday from 7 am to 6 pm GMT, Saturday from 8 am to 3 pm GMT, and Sunday from 10 am to 6 pm GMT.

Question 3

How can I change or cancel my Loganair flight?

Accepted Answer

You can change or cancel your flight online via the "Manage My Booking" section on the Loganair website if you booked directly with them. Alternatively, you can contact their customer service phone number for assistance.

Question 4

What is Loganair's cabin baggage allowance?

Accepted Answer

Passengers are generally allowed one cabin bag weighing up to 6kg with dimensions not exceeding 40cm x 35cm x 18cm. Additionally, a small personal item like a handbag or laptop bag is permitted and must fit under the seat in front of you.

Question 5

What is Loganair's checked baggage allowance?

Accepted Answer

Checked baggage allowances vary by fare type. Fly fares typically include one checked bag up to 15kg, Fly Flex fares allow one bag up to 23kg, and Fly Flex+ fares allow up to 30kg. No single bag should exceed 25kg. Specific routes, such as those to Barra, Campbeltown, Tiree, or within the Orkney Isles, may have a stricter limit of 15kg for hold luggage.

Question 6

How do I claim for lost, delayed, or damaged baggage?

Accepted Answer

If your baggage is lost or delayed upon arrival, you should contact the ground handling staff at the airport. For damaged baggage or to submit a claim, you can use their online claims form, email Customer Relations, or write to them.

Question 7

What is Loganair's refund policy?

Accepted Answer

Loganair fares are generally non-refundable. However, refunds may be granted if Loganair cancels a flight, or if there is a schedule change of more than 5 hours (or 2 hours for same-day return flights). Full refunds are also typically offered if a ticket is cancelled within 24 hours of purchase, provided the flight departs at least 7 days later. For direct customers, refund requests can be made via refunds@loganair.co.uk.

Question 8

How can I check the status of my Loganair flight?

Accepted Answer

You can check the status of your Loganair flight by visiting the "Flight Status" section on their official website.

Question 9

Does Loganair offer assistance for passengers with special needs or accessibility requirements?

Accepted Answer

Yes, Loganair provides an Accessibility & Assistance Hub on their website for information and requests regarding special assistance. It is recommended to contact them in advance to arrange any necessary support.

Question 10

Can I travel with pets on Loganair flights?

Accepted Answer

Only recognized assistance dogs are permitted in the cabin. Other pets (cats, dogs, household animals) are generally prohibited from the cabin. For special requests regarding pets in the hold, passengers should contact Loganair customer service. Carriage of pets in the hold is subject to restrictions and availability.

Question 11

How can I call Loganair customer service from another country?

Accepted Answer

If you need to call Loganair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
General Support	03448002855 Call now Mon-Fri 7am-6pm, Sat 8am-3pm, Sun 10am-6pm GMT
International Line	+44 141 642 9407 Call now Mon-Fri 7am-6pm, Sat 8am-3pm, Sun 10am-6pm GMT

Loganair Customer Service Number, Support Phone & Contact Info

About Loganair & Customer Service

Loganair's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)