Question 1

How can I contact STARLUX Airlines customer service?

Accepted Answer

Customers can contact STARLUX Airlines customer service by phone, email, or through their website's contact form. For general inquiries in Taiwan, the number is +886-2-2791-1000. For calls from the U.S., the hotline is +1-833-971-0012.

Question 2

What is STARLUX Airlines' cancellation and refund policy?

Accepted Answer

Cancellation policies vary by ticket type and destination. Refunds are generally available for unused tickets, subject to applicable cancellation fees and taxes based on fare rules. For tickets to or from the U.S. purchased 7 days or more before departure, a full refund is available if canceled within 24 hours of booking. Refund requests are typically processed within 20 business days.

Question 3

How do I change my flight itinerary?

Accepted Answer

For tickets purchased through the STARLUX website, app, customer service center, or airport counter, you can contact the STARLUX Customer Service Center for assistance at least 3 hours before departure. Online changes may also be possible via 'Manage My Trip' on their website or app.

Question 4

What should I do if my baggage is delayed or lost?

Accepted Answer

If checked baggage is delayed or lost, STARLUX Airlines will assist in tracking and providing updates. Once found, baggage will be sent to the passenger. For items left in the cabin, contact the local airport's baggage services office to inquire or file a lost item report.

Question 5

How can I request special assistance, such as a wheelchair?

Accepted Answer

Wheelchair service should be requested 24 hours before flight departure through the STARLUX Customer Service Center. Passengers can also request it at the airport upon check-in. For groups needing 10 or more wheelchairs, contact the Customer Service Center 48 hours (2 business days) before departure.

Question 6

What are the options for online check-in?

Accepted Answer

STARLUX Airlines offers online check-in through its website or mobile app, typically starting 48 hours before departure. This allows passengers to select seats and obtain a digital boarding pass.

Question 7

How can I provide feedback or submit a complaint?

Accepted Answer

Customers can submit complaints through the STARLUX website, Customer Service Center, or airport counter. STARLUX Airlines aims to acknowledge complaints within 30 days and provide a further response within 60 days.

Question 8

Does STARLUX Airlines have a loyalty program?

Accepted Answer

Yes, STARLUX Airlines has a frequent-flyer program called Cosmile, which allows members to earn and redeem miles.

Question 9

Where can I find information about baggage allowance and fees?

Accepted Answer

Information regarding baggage allowance, special baggage, and excess baggage charges can be found on the STARLUX Airlines website under 'Baggage Information' or by contacting their customer service center.

Question 10

How can I call STARLUX Airlines customer service from another country?

Accepted Answer

If you need to call STARLUX Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cancellation & Refund (Indonesia)
Cancellation & Refund	+62 361 9351011 Call now
Customer Service (Canada)
Customer Service	+1 866 299 0188 Call now
Customer Service (Taiwan)
Customer Service	+886 2 2791 1000 Call now Mon–Fri 08:00–18:00
Customer Service (U.S.)
Customer Service Hotline	+1 833 971 0012 Call now Mon–Fri 09:00–17:00 (local time)
Head Office / Customer Service
Customer Service / Head Office	+886 2 2791 1199 Call now Mon–Fri 09:30–17:30

STARLUX Airlines Customer Service Phone Number & Contact Information

How to Contact STARLUX Airlines

STARLUX Airlines Customer Service Phone Numbers

STARLUX Airlines Customer Service FAQ