Question 1

How can I contact Sunwing Airlines customer service?

Accepted Answer

For general inquiries, you can reach customer service via their toll-free numbers. For specific needs such as special assistance or baggage issues, dedicated phone lines are available. You can also find contact information on the official Sunwing website.

Question 2

What should I do if my baggage is lost, delayed, or damaged?

Accepted Answer

If your checked baggage is lost, delayed, or damaged, you should report it to a Sunwing Airlines representative at the airport immediately to complete a Property Irregularity Report (PIR). If you cannot do so at the airport, contact Central Baggage within 7 days for damaged bags or 21 days for delayed bags. Claims for lost bags must be submitted in writing within 30 days from the date they should have been delivered.

Question 3

How do I request special assistance for my flight or vacation?

Accepted Answer

To request special services for the airport, flight, transfers, or hotel, it is recommended to contact the Special Services Department at +18776877794 at least 48 hours (two business days) before your scheduled departure. A special services request form is also available on the My Booking Portal.

Question 4

What is Sunwing's cancellation policy for flights and vacation packages?

Accepted Answer

Sunwing's cancellation policy varies depending on the type of booking and when the cancellation is made. Standard tickets may incur a fee of $250 if cancelled 21 days or more before departure, with no refund for cancellations within 20 days. Purchasing a 'Worry Free' or 'Worry Free Plus' plan offers more flexibility, allowing changes or cancellations up to 3 days or 3 hours before departure, respectively, often resulting in future travel vouchers.

Question 5

How can I get a refund for a cancelled Sunwing flight or vacation?

Accepted Answer

Refund eligibility depends on the reason for cancellation and the terms of your booking. If your flight is cancelled by the airline, you may be offered a full refund or rebooking. For voluntary cancellations, especially with 'Worry Free' plans, refunds are typically issued as future travel credits. Specific deadlines applied for COVID-19 related cancellations.

Question 6

What does the integration with WestJet mean for my Sunwing booking?

Accepted Answer

As of May 29, 2025, Sunwing Airlines has merged with WestJet. Sunwing Vacations customers with travel on or after this date will have their flights operated by WestJet. You should refer to WestJet's policies for details regarding baggage, seat selection, and other travel information for these flights.

Question 7

Where can I find information about baggage allowance for my Sunwing flight?

Accepted Answer

Details regarding baggage allowance, including carry-on and checked baggage policies, can be found on the Sunwing website. For Sunwing vacation packages that include flights on WestJet, one checked bag per passenger is often included, but additional fees may apply for extra or oversized bags.

Question 8

Are there contact options for hearing-impaired customers?

Accepted Answer

Yes, Sunwing provides relay services for individuals who are deaf, hard-of-hearing, speech-disabled, or deaf-blind. You can access these services by calling +18008550511 (Voice to TTY) or 711 (TTY to Voice).

Question 9

How do I make changes to an existing Sunwing booking?

Accepted Answer

To make changes to your existing booking or to cancel your vacation prior to departure, you can contact the dedicated Cancellations and Changes line at +18663889387 or reach out to your travel agent.

Question 10

How can I call Sunwing Airlines customer service from another country?

Accepted Answer

If you need to call Sunwing Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cancellations and Changes
Toll-Free Number	+1 866 388 9387 Call now
Central Baggage
Local Number	+1 416 679 3750 Call now
Toll-Free Number	+1 844 853 3751 Call now
Customer Service
Customer Service	+1 416 640 1570 Call now +1 877 978 6946 Call now
Customer Service (Toll-Free)
Toll-Free Number	+1 877 877 1755 Call now
Main Customer Service (Toronto)
Local Number	+1 416 620 4955 Call now
Montreal Customer Service
Local Number	+1 514 871 1319 Call now
Toll-Free Number	+1 866 722 8066 Call now
Relay Services
Voice to TTY	+1 800 855 0511 Call now
Report Fraud
Report Fraud	+1 888 495 8501 Call now
Special Services Department
Toll-Free Number	+1 877 687 7794 Call now Monday to Friday, 9 a.m. to 6 p.m. EST
Toll-Free Number
Toll-Free Number	+1 877 786 9464 Call now

Sunwing Airlines Customer Service Number, Support Phone & Contact Info

About Sunwing Airlines & Customer Service

Sunwing Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)