Question 1

How can I make, change, or confirm a flight reservation?

Accepted Answer

Please contact your airline directly or visit the airline information desk at the airport for assistance with your reservation or changes.

Question 2

How can I get a refund for my ticket?

Accepted Answer

You must contact the issuing office (airline or travel agency) where you purchased the ticket. Please note that some tickets may be non-refundable due to restrictions.

Question 3

What should I do if I lost an item at the airport terminal?

Accepted Answer

If you lost an item within the terminal building, you can contact the lost and found service via email at lostandfound@antwerp-airport.com or by calling the main airport phone number +32 (0)3 285 65 00.

Question 4

What should I do if I lost luggage on board an aircraft?

Accepted Answer

If your luggage was lost or misplaced on board an aircraft, you must contact your airline's handling company directly.

Question 5

What are the rules for hold luggage (dimensions, weight)?

Accepted Answer

Please contact your specific airline for detailed information on allowed hold luggage, dimensions, and weight, as these can vary depending on your airline, destination, or ticket conditions.

Question 6

What are the rules for hand luggage (dimensions, weight)?

Accepted Answer

Please contact your specific airline for detailed information on allowed hand luggage, dimensions, and weight, as these can vary depending on your airline, destination, or ticket conditions.

Question 7

Can I get assistance for children traveling alone or disabled passengers?

Accepted Answer

Special assistance is available for children and disabled passengers. Please contact your airline for more information, and special assistance requests should be made at least 48 hours before departure.

Question 8

Do I need to make a reservation for a parking space?

Accepted Answer

Reservation for parking is not strictly needed as parking operates on a first-come, first-served basis, but online reservation and payment are possible.

Question 9

What should I do if I lose my parking ticket?

Accepted Answer

If you lose your parking ticket, you can go to the payment terminal and ask for assistance, or contact the information desk by showing your travel documents.

Question 10

Where can I pay for my parking?

Accepted Answer

You can pay for your parking upon arrival at the two payment machines located in the airport building (arrivals area). Payment can also be made via the Indigo Neo app.

Question 11

How can I call Antwerp Airport customer service from another country?

Accepted Answer

If you need to call Antwerp Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Antwerpen Taxi	+32 3 333 33 33 Call now
Desing And Hosting	+33 9 72 10 10 07 Call now
Direct line	+32 3 285 65 00 Call now
Parking Information
Direct line	+32 3 232 30 42 Call now

Antwerp Airport Customer Service Number, Support Phone & Contact Info

About Antwerp Airport & Customer Service

Antwerp Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)