Question 1

How can I contact Hainan Airlines customer service from abroad?

Accepted Answer

You can reach Hainan Airlines' international customer service hotline by dialing +86 95339 or +86-898 95339. For callers in the UK, a dedicated international toll-free number is +800 8768 9999. Passengers in the US can call 1-888-688-8813 and press 3 for assistance, including refund applications and disability support.

Question 2

What is Hainan Airlines' policy on flight cancellations and refunds?

Accepted Answer

Hainan Airlines generally allows passengers to cancel flights within 24 hours of booking for a full refund, provided the ticket was purchased at least 7 days before the scheduled departure. Outside this 24-hour window, cancellation fees may apply, which vary based on the ticket class and any discounts applied. Refunds for eligible tickets are typically processed within 7 business days for credit card purchases and 20 business days for cash or check payments.

Question 3

How do I apply for a refund for my Hainan Airlines ticket?

Accepted Answer

If you purchased your ticket directly from the Hainan Airlines official website, you can apply for a refund online. For tickets bought through a third party, such as a travel agent, you must contact your original point of purchase for assistance. For special circumstances or if you require further assistance with your refund application, you can call Hainan Airlines website customer service at +86 95339, +86-898 95339, or send an email to webetservice@hnair.com.

Question 4

What are the baggage allowances for Hainan Airlines flights?

Accepted Answer

Carry-on baggage allowances vary by route and class. For domestic flights or flights to Luana, Maldives, or Okinawa, economy class passengers are generally allowed one piece of carry-on baggage up to 4kg, while business or first class passengers can have two pieces. For flights departing from the U.S., passengers are typically allowed one item of hand luggage not exceeding 10kg, plus one personal item. For detailed information on checked baggage and specific route allowances, it is recommended to check the airline's official website or contact customer service.

Question 5

How can I check my flight status or manage my booking with Hainan Airlines?

Accepted Answer

You can easily check your flight status and manage your existing bookings directly through the official Hainan Airlines website. Online check-in services are typically available starting 42 hours before your flight's scheduled departure time.

Question 6

What should I do if my Hainan Airlines flight is delayed or cancelled?

Accepted Answer

In the event of a flight delay or cancellation, Hainan Airlines will endeavor to notify you at least two hours before departure using the contact information provided in your reservation. The airline will strive to accommodate you on the next available flight or offer alternative transportation. If the delay or cancellation is within Hainan Airlines' control and prevents you from reaching your destination or returning home, meals and accommodations may be provided. You can also contact your original ticketing place to handle involuntary refunds.

Question 7

Does Hainan Airlines offer special assistance for passengers with disabilities or special needs?

Accepted Answer

Yes, Hainan Airlines prioritizes accommodating passengers with disabilities and special needs, offering various special services including boarding assistance. For customers with hearing or speech disabilities in the U.S., you can dial 711 and then request the operator to contact the airline at 1-888-688-8813 (press 3) for assistance with refund applications or other inquiries.

Question 8

How can I provide feedback or make a complaint about Hainan Airlines' services?

Accepted Answer

You can share your opinions, suggestions, or complaints by calling the 24-hour hotline at +86 95339 or +86-898 95339 (international rates apply). Alternatively, you can send an email to customer.care@hnair.com to provide feedback.

Question 9

What is the 3-1-1 rule for liquids in carry-on bags for Hainan Airlines travelers?

Accepted Answer

The 3-1-1 rule for liquids in carry-on bags, applicable to Hainan Airlines travelers, mandates that liquids must be in containers of 3.4 ounces (100 ml) or less. These containers must fit into one quart-sized, clear, plastic, zip-top bag, with each traveler limited to one such bag. For further guidance on carry-on rules and travel requirements, travelers in the US can call +1-833-641-1988.

Question 10

Can I cancel a flight booked through a travel agent directly with Hainan Airlines?

Accepted Answer

No, if your Hainan Airlines ticket was purchased through a travel agent or any other third party, you must contact that agent or third party directly to process any cancellations, changes, or refunds. Hainan Airlines cannot directly handle cancellations for tickets not purchased through its official channels.

Question 11

How can I call Hainan Airlines customer service from another country?

Accepted Answer

If you need to call Hainan Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Information (US)
Direct line	+1 833 641 1988 Call now
Customer Service
Cargo	+86 896 536 8172 Call now
Service Quality Supervision	+86 898 6670 9315 Call now
Direct line	+86 898 95339 Call now
Customer Service (UK/International Toll-Free)
Direct line	+800 8768 9999 Call now
Customer Service (US Toll-Free for Refunds/Disabilities)
Direct line	188868888133 Call now 24/7
Headquarters
Headquarters	+86 898 6673 9801 Call now
Hong Kong Office
Direct line	+852 2181 8888 Call now Monday–Sunday: 24 hours
International Customer Service for Irregular Flights
Direct line	+86 9533922 Call now
Support (Alternative)	+86 8989533922 Call now
International Online E-tickets Service
Direct line	+86 9533921 Call now 24 hours
Support (Alternative)	+86 8989533921 Call now 24 hours
Sales/ Reservations
Sales/ Reservations	+86 10 95339 Call now

Hainan Airlines Customer Service Number, Support Phone & Contact Info

About Hainan Airlines & Customer Service

Hainan Airlines's Customer Service Phone Numbers

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