Question 1

How can I contact Rossiya Airlines customer service from abroad?

Accepted Answer

For international inquiries and assistance, you can contact Rossiya Airlines customer service by calling +74951397777. This number is available 24/7 MSK and will be charged as an international call.

Question 2

What is the carry-on baggage allowance for Rossiya Airlines flights?

Accepted Answer

For Economy Class passengers, the carry-on allowance is one piece weighing up to 5 kg, with maximum dimensions of 55 x 40 x 25 cm. Business Class passengers are permitted one piece weighing up to 10 kg, with the same maximum dimensions. Additionally, passengers can carry one personal item such as a small backpack or briefcase.

Question 3

What is the checked baggage allowance on Rossiya Airlines flights?

Accepted Answer

Checked baggage allowance varies depending on your ticket class and destination. Generally, Economy Class typically includes one checked bag up to 23 kg (50 lbs). The maximum size for any checked baggage piece is 203 cm (sum of three dimensions). It is advisable to check the specific baggage rules for your flight during booking.

Question 4

How and when can I check in for my Rossiya Airlines flight?

Accepted Answer

Rossiya Airlines offers online check-in via its website or mobile app, which typically opens 24 hours before departure and closes one hour prior to the scheduled flight time. Alternatively, you can check in at the airport counters, which generally open two to three hours before takeoff.

Question 5

Can I change or cancel my Rossiya Airlines flight booking?

Accepted Answer

Yes, changes to your booking, such as date or time adjustments, are generally possible but depend on the fare class and ticket conditions, and may incur additional fees. For cancellations, passengers may be entitled to a refund or compensation, particularly if the flight is canceled by the airline with less than 14 days' notice, subject to applicable regulations.

Question 6

How do I request a refund for my Rossiya Airlines ticket?

Accepted Answer

An e-ticket can be refunded by the passenger or their authorized representative. The terms and eligibility for a refund are determined by the conditions of your specific fare. Voluntary refunds may be subject to service charges. Refunded money is typically transferred to the original payment method within 3 to 30 business days, depending on the issuing bank.

Question 7

Does Rossiya Airlines have a frequent flyer program?

Accepted Answer

Yes, Rossiya Airlines is a participant in the Aeroflot Bonus frequent flyer program. This program allows passengers to earn miles when flying with Rossiya Airlines or SkyTeam partner airlines, which can then be redeemed for future tickets, partner services, and other benefits.

Question 8

What are the meal options available on Rossiya Airlines flights?

Accepted Answer

Rossiya Airlines provides a hot breakfast, lunch, or snacks, with offerings varying based on the destination, departure time, and flight duration. Passengers can choose from a variety of soft drinks during the flight. Special meals, such as vegetarian or children's meals, can be requested up to 36 hours before your scheduled flight departure at no additional charge.

Question 9

Are there special assistance services for passengers with specific needs?

Accepted Answer

Yes, Rossiya Airlines offers special assistance services. Passengers can pre-order wheelchair assistance and request personalized medical assistance services to ensure a comfortable journey. It is recommended to arrange these services in advance of your flight.

Question 10

How can I call Rossiya Airlines customer service from another country?

Accepted Answer

If you need to call Rossiya Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Support
Main Support	+7 812 633 37 77 Call now 24/7 MSK
International Customer Support
General Inquiries	+7 495 139 77 77 Call now 24/7 MSK

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