Question 1

Is Silkair still operating as an airline?

Accepted Answer

No, Silkair ceased all independent operations and was fully merged into Singapore Airlines (SIA) by the end of 2021. The Silkair brand no longer exists, and all flights and services have been integrated into Singapore Airlines or its low-cost subsidiary, Scoot.

Question 2

How do I manage a booking that was originally made with Silkair?

Accepted Answer

All bookings originally made with Silkair are now managed through Singapore Airlines. You should visit the Singapore Airlines official website (singaporeair.com) or use their mobile app to manage your booking, check-in, or make any necessary changes.

Question 3

What happened to my KrisFlyer miles or status earned through Silkair flights?

Accepted Answer

As Silkair was a subsidiary of Singapore Airlines, KrisFlyer was its frequent flyer program. All KrisFlyer miles and elite status earned through Silkair flights were retained and are now fully integrated within the Singapore Airlines KrisFlyer program. You can continue to manage your KrisFlyer account through Singapore Airlines.

Question 4

What are the baggage policies for flights that were previously operated by Silkair?

Accepted Answer

For flights that were formerly operated by Silkair but are now part of the Singapore Airlines network, the baggage policies of Singapore Airlines apply. It is recommended to check the Singapore Airlines website for the most current and specific baggage allowance details for your itinerary.

Question 5

How do I request a refund for a cancelled Silkair flight?

Accepted Answer

For any refund requests related to flights originally booked with Silkair, you should contact Singapore Airlines customer service. They will handle all inquiries regarding cancellations and refunds for former Silkair itineraries.

Question 6

How can I contact customer service for issues related to a former Silkair flight?

Accepted Answer

For all customer service inquiries concerning flights or services that were previously handled by Silkair, you should contact Singapore Airlines customer service. Their contact details are available on the official Singapore Airlines website.

Question 7

What is the current status of Silkair's routes and aircraft?

Accepted Answer

Silkair's routes have been either absorbed into Singapore Airlines' network or transferred to Scoot. The aircraft from Silkair's fleet, primarily Boeing 737s, have been integrated into the Singapore Airlines fleet, some undergoing cabin upgrades to align with SIA's product standards.

Question 8

What is the in-flight experience like on routes previously operated by Silkair?

Accepted Answer

Routes formerly operated by Silkair now offer the Singapore Airlines in-flight experience. This includes upgraded cabin products, such as lie-flat seats in Business Class and seat-back in-flight entertainment systems in both Business and Economy Class, aiming for consistent service quality across the SIA Group network.

Question 9

How can I call Silkair customer service from another country?

Accepted Answer

If you need to call Silkair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+65 6223 8888 Call now

Silkair Customer Service Number, Support Phone & Contact Info

About Silkair & Customer Service

Silkair's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)