Question 1

How can I contact Air Mauritius customer service?

Accepted Answer

Air Mauritius customer service can be reached via their Call Center at +230 207 7070 for reservations. For other inquiries like baggage or flight changes, you can contact their Call Centre at +230 207 7575.

Question 2

How can I cancel my flight?

Accepted Answer

Flight cancellations can be done by sending an email to reservations_mru@airmauritius.com.

Question 3

What is Air Mauritius' 24-hour cancellation policy?

Accepted Answer

Passengers can cancel their tickets for free within 24 hours of booking, provided the booking was made at least 7 days before the flight's departure date. A small cancellation fee may apply if the free period is missed.

Question 4

How can I change my flight online?

Accepted Answer

After booking and ticketing, flight details can be modified online via the "Manage My Booking" portal. For personal assistance, the Contact Centre at +230 207 7575 is available.

Question 5

What is the checked baggage allowance for Air Mauritius flights?

Accepted Answer

Checked baggage allowance varies by fare, class, origin, destination, and Kestrelflyer membership. Generally, the maximum weight for any piece of checked baggage is 32 kg, and dimensions should not exceed 158 cm (length + width + height). Economy class typically allows one piece up to 23 kg, while Business class allows two pieces up to 32 kg each.

Question 6

What is the carry-on baggage allowance?

Accepted Answer

Carry-on baggage allowance is generally one piece up to 7 kg, with dimensions not exceeding 115 cm (length + width + height). Business class passengers may be allowed two pieces, each up to 7 kg. For Rodrigues routes, economy class permits 5kg carry-on bags.

Question 7

How can I purchase additional baggage?

Accepted Answer

Additional baggage can be pre-purchased online when booking, via "Manage My Booking," during online check-in, by contacting the Call Centre at +230 207 7575, or at the airport.

Question 8

How do I request a refund for my ticket?

Accepted Answer

Refunds are processed according to fare rules or tariff. If entitled to a refund, the amount will be based on whether the ticket was used, less any service and cancellation fees. Refund requests can be raised directly from the Air Mauritius website via the "Manage" option.

Question 9

What should I do if my flight is delayed or cancelled by the airline?

Accepted Answer

If a flight is cancelled 14 days or more before departure, passengers are entitled to a rebooked flight or a refund. For cancellations with less than 14 days' notice, Air Mauritius must provide a rescheduled flight or cash refund, along with care and assistance for delays of 2 hours or more. For delays of 3 hours or more, financial compensation may be applicable if the airline is at fault.

Question 10

How can I cancel my online check-in?

Accepted Answer

If you have completed online check-in and need to change flight plans, contact +230 6033030 prior to flight departure to cancel your check-in, or call your local Air Mauritius contacts at the airport.

Phone Line	Phone
Call Center
Reservations	+230 207 7070 Call now 24/7 MUT
Customer Service / Baggage / Flight Changes
General Inquiries	+230 207 7575 Call now
Online Check-in Cancellation
Cancel Online Check-in	+230 603 3030 Call now

Air Mauritius Customer Service Phone Number & Contact Information

How to Contact Air Mauritius

Air Mauritius Customer Service Phone Numbers

Air Mauritius Customer Service FAQ