Question 1

How can I track my Nippon Cargo Airlines shipment?

Accepted Answer

Customers can track their Nippon Cargo Airlines (NCA) shipments by entering the Air Waybill (AWB) number on the tracking section of the official NCA website or through third-party cargo tracking platforms. This allows for real-time updates on the cargo's progress from booking to delivery.

Question 2

How do I book cargo with Nippon Cargo Airlines?

Accepted Answer

Cargo bookings with Nippon Cargo Airlines can be made through their official booking channels, which may include their online platform (iCargo) or by contacting their sales and support offices directly. Freight forwarders can also utilize digital booking platforms like WebCargo or cargo.one for real-time rates, capacity, and instant booking confirmations.

Question 3

What types of cargo does Nippon Cargo Airlines transport?

Accepted Answer

Nippon Cargo Airlines specializes in transporting a wide variety of international air freight. This includes general cargo, perishables, pharmaceuticals, oversized items, super-precision machinery, and even live animals like horses. NCA utilizes advanced freight technology and specialized handling procedures to ensure the safe and secure transport of diverse and often difficult-to-transport goods.

Question 4

How do I contact Nippon Cargo Airlines for cargo transport services?

Accepted Answer

For cargo transport services, customers can contact Nippon Cargo Airlines through their regional offices located across their global network. Specific phone numbers are available for various locations in North America (e.g., New York: +1-347-225-8800), Europe (e.g., Amsterdam: +31-20-4068295), and Asia (e.g., Singapore: +65-6542-1111). These numbers are typically listed on the 'Contact Us' section of their official website.

Question 5

What is the process for submitting a cargo claim to Nippon Cargo Airlines?

Accepted Answer

To submit a cargo claim to Nippon Cargo Airlines, customers generally need to complete a cargo claim form. Claims for destruction, damage, or partial loss must be made in writing within 14 days from the date of receipt of the cargo. For claims related to delay, the notice must be presented within 21 days from the date the cargo was placed at the disposal of the entitled person. In the case of loss (including non-delivery), claims must be presented within 120 days from the date of issuance of the air waybill.

Question 6

What are Nippon Cargo Airlines' limitations of liability for cargo?

Accepted Answer

Nippon Cargo Airlines' liability for cargo is subject to proof of the actual value of damage. Under international conventions like the Warsaw Convention, liability is typically limited to a specific sum per kilogram of cargo destroyed, lost, damaged, or delayed, unless a higher value is declared by the shipper. NCA is generally not liable for damages directly or indirectly arising from its compliance with applicable laws, the shipper's or consignee's failure to comply, or any cause beyond NCA's control, nor for damages resulting solely from the inherent defect, quality, nature, or vice of the cargo.

Question 7

Where can I find Nippon Cargo Airlines' flight schedule?

Accepted Answer

The flight schedule for Nippon Cargo Airlines' high-quality cargo forwarding services can typically be found on their official website, usually within the 'Service' or 'Flight Schedule' sections. For the most detailed and up-to-date information, it is recommended to contact their sales staff directly.

Question 8

What is an Air Waybill (AWB) and why is it important for my shipment?

Accepted Answer

An Air Waybill (AWB) is a non-negotiable document that serves as a contract between the shipper and Nippon Cargo Airlines for the transportation of cargo. It contains essential details about the shipment, including its origin, destination, contents, and consignee. The AWB number is crucial for tracking the shipment's progress and is required for any inquiries or claims related to the cargo.

Question 9

How can I call Nippon Cargo Airlines customer service from another country?

Accepted Answer

If you need to call Nippon Cargo Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Sales & Support
Narita Office	+81 476 30 3001 Call now Mon-Fri 9am-5pm JST
Tokyo Office	+81 3 5402 3003 Call now Mon-Fri 9am-5pm JST

Nippon Cargo Airlines Customer Service Number, Support Phone & Contact Info

About Nippon Cargo Airlines & Customer Service

Nippon Cargo Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)