Question 1

Which terminals are in operation at BER?

Accepted Answer

At BER, flights operate from Terminals 1 and 2. Terminal 5 (the former Schönefeld Airport) is permanently closed.

Question 2

When should I arrive at the airport before my flight?

Accepted Answer

It is recommended to arrive at BER Airport two to two and a half hours before your departure, allowing sufficient time for check-in and security, even if traveling with only hand baggage.

Question 3

What should I do if my checked baggage is lost or damaged?

Accepted Answer

If your baggage is lost or damaged, or if you lost an item on the plane or apron bus, you should contact your respective airline's baggage tracing service directly.

Question 4

What should I do if I lost an item within the airport terminals?

Accepted Answer

For items lost within the airport facilities (e.g., at security controls or in public areas), contact the Lost Property Office at the Service Centre, located in Terminal 1 on Level U1.

Question 5

How can I request special assistance for reduced mobility?

Accepted Answer

If you require assistance due to reduced mobility, you should register with your travel agent or airline at least 48 hours before your departure. The Mobility Service is available at the airport to assist you.

Question 6

How do I get to Berlin Airport by public transport?

Accepted Answer

BER is well-connected by public transport. The airport station is located on Level U2 of Terminal 1, served by the Airport Express (FEX), regional trains, and S-Bahn lines S9 and S45. Buses also complement the service.

Question 7

What is the address for Berlin Airport for navigation devices?

Accepted Answer

The address for arriving by car is: Flughafen Berlin Brandenburg, Willy-Brandt-Platz, 12529 Schönefeld.

Question 8

Can I book a parking space at BER in advance?

Accepted Answer

Yes, it is recommended to book your parking space at BER in advance, especially during holiday periods, to guarantee availability.

Question 9

Can I cancel or modify a parking reservation?

Accepted Answer

Cancellations are often free of charge up to 24 hours before the arrival date, but policies may vary by parking provider. Changes are generally possible by contacting the parking service.

Question 10

Where can I find current departure and arrival information?

Accepted Answer

Current departure and arrival information (for ± 3 days) can be checked on the airport's official website. Display boards are also available in the terminals.

Question 11

How can I call Berlin Airport customer service from another country?

Accepted Answer

If you need to call Berlin Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+49 30 609160910 Call now
Media
Press Inquiries	+49 30 609170100 Call now
Mobility Service
Assistance for persons with disabilities or reduced mobility	+49 30 609172744 Call now Monday-Sunday: 06:00 - 22:30

Berlin Airport Customer Service Number, Support Phone & Contact Info

About Berlin Airport & Customer Service

Berlin Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)