Question 1

How can I contact Iraqi Airways customer service?

Accepted Answer

Iraqi Airways provides several contact options. For general inquiries, you can call their main information line at +9647836000600. For customers in the United Kingdom, a dedicated line is available at +442077248455. Other regional offices and airport-specific numbers are also available for local assistance.

Question 2

What is Iraqi Airways' baggage allowance?

Accepted Answer

For international flights, Iraqi Airways generally allows passengers a checked baggage allowance of 30 kg. For cabin baggage, passengers are typically allowed one piece weighing up to 7 kg, with maximum dimensions of 40 cm x 30 cm x 15 cm (L x W x H). It is advisable to check your specific ticket or contact the airline for exact allowances, as policies can vary.

Question 3

How can I check in for my Iraqi Airways flight?

Accepted Answer

Iraqi Airways currently does not offer online, kiosk, or app check-in services. Passengers must check in at the airport counters. It is recommended to arrive at the airport at least 180 minutes (3 hours) prior to the scheduled departure time to ensure sufficient time for check-in, baggage drop, and security procedures.

Question 4

What is Iraqi Airways' cancellation policy?

Accepted Answer

Iraqi Airways allows cancellations, and charges may be waived if the booking is canceled within 24 hours of reservation, provided the departure date is at least seven days away. For non-refundable tickets, cancellation requests outside the allotted period may not be eligible for a refund. Passengers failing to notify the airline within the specified timeframe may incur a full ticket fare as a no-show or cancellation fee.

Question 5

How can I request a refund from Iraqi Airways?

Accepted Answer

To request a refund, cancellations and bookings should be made through authorized channels. If a cancellation is made within 24 hours of reservation and the departure is at least seven days away, a full refund may be issued. For offline cancellations, you may need to contact customer support or visit an official facility to complete a cancellation form. Administration fees and cancellation charges may apply depending on the ticket type and timing of the cancellation.

Question 6

What should I do if my baggage is delayed or lost?

Accepted Answer

If your checked baggage does not arrive upon your arrival, you should immediately locate an Iraqi Airways representative at the airport. You will need to provide your ticket and boarding pass, which contain your baggage identification number. The representative will assist in tracing the bag and completing a Property Irregularity Report Form. You may then choose to have your bags delivered to your home or return to the airport to collect them.

Question 7

How can I make special service requests (e.g., wheelchair, special meals)?

Accepted Answer

Requests for special services, such as wheelchair assistance or special dietary needs, should be made at least 48 hours prior to your scheduled departure time. It is important to contact the airline in advance to ensure these arrangements can be made for a comfortable journey.

Question 8

Where does Iraqi Airways operate?

Accepted Answer

Iraqi Airways operates domestic flights within Iraq and international services to destinations across the Middle East, Europe, Asia, and Africa. Its main hub is Baghdad International Airport, with focus cities including Basra, Najaf, Sulaymaniyah, and Erbil.

Question 9

How can I call Iraqi Airways customer service from another country?

Accepted Answer

If you need to call Iraqi Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
United Kingdom	+44 20 7724 8455 Call now
General Info
General Info	+964 783 600 0600 Call now
Germany (BER Airport)
Customer Service Hotline	+49 30 609160910 Call now 24/7
Iraq (Head Office / Reservations)
Head Office / Reservations	+964 1 537 2002 Call now 24 Hours
Malaysia (Kuala Lumpur Office)
Baggage Policy	+60 3 4817 1785 Call now
Russia (Vnukovo International Airport)
General Info	+7 985 112 31 11 Call now
Turkey (Istanbul Office)
General Enquiries	+90 212 375 58 07 Call now Monday-Saturday, 8:30 am–3:30 pm
UAE (for Basra Office)
Basra Office Enquiries	+971 4 298 0003 Call now Every day – 24hrs

Iraqi Airways Customer Service Number, Support Phone & Contact Info

About Iraqi Airways & Customer Service

Iraqi Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)