Question 1

How can I change my United Airlines flight?

Accepted Answer

You can change your flight on united.com or through the United app by going to 'My Trips', selecting 'Change flight', and then choosing a new flight. You can also change your flight over the phone, but a fee might apply. For most flights, United has waived change fees, excluding Basic Economy fares. If your new flight is more expensive, you will need to pay the fare difference.

Question 2

What is United Airlines' cancellation policy?

Accepted Answer

You can cancel your flight on united.com or the United app via 'My Trips'. If you cancel within 24 hours of purchase and the reservation was made at least one week prior to departure, you are eligible for a 100% refund to the original form of payment. After 24 hours, for non-Basic Economy tickets, you may receive a travel credit. Basic Economy tickets canceled after 24 hours typically result in a partial travel credit.

Question 3

How do I request a refund from United Airlines?

Accepted Answer

Refunds can be requested online at united.com, by phone, or in writing. If your ticket was purchased within the last 24 hours, it may qualify for the 24-hour flexible booking policy for a full refund. Credit card refunds are typically processed within 7 business days, while other refunds may take up to 20 business days. Refunds are issued to the original form of payment, minus any applicable fees.

Question 4

What is United Airlines' baggage policy for carry-on items?

Accepted Answer

Every passenger is generally allowed one carry-on bag and one personal item at no charge. The main carry-on bag must not exceed 22 x 14 x 9 inches (56 x 35 x 23 cm), including handles and wheels, and must fit in the overhead bin. The personal item must fit under the seat in front of you, with total linear dimensions not exceeding 9 x 10 x 17 inches (22 x 25 x 43 cm). Basic Economy tickets on most domestic routes only include one personal item, and carry-on bags must be checked for a fee.

Question 5

What are the checked baggage allowances and fees for United Airlines?

Accepted Answer

For Economy and Basic Economy passengers, checked bags generally must not exceed 62 linear inches (158 cm) and weigh up to 50 lbs (23 kg). Business and First Class passengers typically have increased weight limits of 70 lbs (32 kg) per bag. Fees for checked bags vary by destination and travel class, with additional charges for oversized, overweight, or extra bags. Bags exceeding 115 linear inches (292 cm) or 100 pounds (45 kg) are generally not accepted, with exceptions for musical instruments and assistive devices.

Question 6

How can I contact United Airlines customer service from outside the US?

Accepted Answer

United Airlines provides international reservation numbers for various countries and regions, which can be found on their official website. You can also contact their International Customer Service line at +13123641989. For MileagePlus inquiries, an international number with potential charges is +17139521630.

Question 7

How do I contact MileagePlus customer service?

Accepted Answer

You can contact the MileagePlus Service Center for account questions and program details. Within the U.S. and Canada, the toll-free number is +18004214655, available daily from 7:00 a.m. to midnight CT. For international calls, you can use +17139521630, though charges may apply.

Question 8

What is the policy for Basic Economy tickets regarding changes and carry-on bags?

Accepted Answer

Basic Economy tickets generally do not allow changes; the only way to modify a trip is to cancel and rebook. If canceled within 24 hours of purchase (and booked at least 7 days in advance), a full refund is provided. After 24 hours, a partial travel credit may be issued. For carry-on bags, Basic Economy tickets on most domestic flights only include one personal item, requiring carry-on bags to be checked for a fee.

Question 9

How can I track my checked baggage?

Accepted Answer

You can track the location of your checked bag using the tag number, often through the United app. If your bag is delayed, you may be eligible for a refund of checked bag fees, particularly if the delay exceeds 12 hours for domestic flights or 15-30 hours for international flights, depending on the flight duration.

Question 10

Can I make same-day flight changes with United Airlines?

Accepted Answer

Yes, United offers a same-day change policy allowing travelers to switch to a different confirmed flight to the same destination within 24 hours of departure. Premier members may be able to make these changes for free, while other travelers may incur a fee and potentially a fare difference. The new flight must have the same departure and arrival airport and be operated by United or United Express.

Question 11

How can I call United Airlines customer service from another country?

Accepted Answer

If you need to call United Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility
TDD/TTY	+1 800 323 0170 Call now
Baggage Recovery Center
Baggage Recovery (Toll-free from Asia Pacific and Europe)	0018665633244 Call now
Cargo
Book Online (EXP)	+1 800 822 2746 Call now
PetSafe (Outside the US)	+1 832 235 1541 Call now
Customer Service
Baggage	+1 800 335 2247 Call now
Baggage Assistance	+1 877 437 6758 Call now
Carbon Offsetting Program	+1 503 488 5500 Call now
Customer Service	+1 872 825 2032 Call now
Flight status (From US and Canada)	+1 877 624 3653 Call now
Receipts and Other Services	+1 800 490 2021 Call now
Travel Insurance	+1 866 456 3104 Call now
Headquarters
Headquarters	+1 847 700 4000 Call now
International Customer Service
International Customer Service	+1 312 364 1989 Call now 24 hours, 7 days
MileagePlus Service Center
MileagePlus (International, charges may apply)	+1 713 952 1630 Call now Daily, 7:00 a.m. – 12:00 a.m. CT
MileagePlus (US and Canada)	+1 800 421 4655 Call now Daily, 7:00 a.m. – 12:00 a.m. CT
Sales/ Reservations
Flight Reservations	+44 20 7136 0582 Call now
Sales/ Reservations	+1 800 864 8331 Call now
Toll-Free Number
Flight Status	+1 800 824 6200 Call now
United Club Service Center
United Club Service Center	+1 866 822 5827 Call now

United Airlines Customer Service Number, Support Phone & Contact Info

About United Airlines & Customer Service

United Airlines's Customer Service Phone Numbers

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