Question 1

What is the baggage allowance for Trans Maldivian Airways flights?

Accepted Answer

The standard permissible baggage allowance is 25 kg per person, which includes 20 kg for checked-in luggage and 5 kg for hand luggage. There is no additional baggage allowance allocated for infants. The weight for any single checked bag should not exceed 32 kg. For baggage exceeding the permissible limit, a charge of USD 5.00 per kg plus applicable taxes will be incurred.

Question 2

Can I carry oversized luggage or sports equipment like surfboards?

Accepted Answer

Due to limitations in the size of the seaplane cabin and luggage compartment, oversized equipment such as surfboards cannot be accommodated on scheduled flights. If you wish to carry such items, you would need to charter a dedicated flight.

Question 3

What is the policy regarding battery-operated (smart) luggage?

Accepted Answer

For safety reasons, Trans Maldivian Airways does not accept battery-operated (smart) baggage if the lithium battery is built-in, non-removable, or inaccessible. Smart bags are only permitted if the battery can be completely removed prior to travel.

Question 4

Do infants require a separate seat, and what is their baggage allowance?

Accepted Answer

Infants below the age of two years are transferred free of charge. However, due to legal requirements, no separate seat is allocated for infants, and consequently, there is no additional baggage allowance for them.

Question 5

What are the operating hours for Trans Maldivian Airways seaplane transfers?

Accepted Answer

Trans Maldivian Airways seaplanes operate only from sunrise to sunset. This is due to the unique conditions of flying, landing on, and taking off from water, and for safety reasons.

Question 6

What are the recommended international flight arrival and departure times for seamless seaplane transfers?

Accepted Answer

To ensure same-day transfer to your resort, it is recommended to plan your international flight to arrive in the Maldives by 15:30 (local time). For departures, Trans Maldivian Airways can arrange transfers for guests with international flights scheduled to depart after 9:00 AM.

Question 7

What should I do if my baggage is damaged or offloaded?

Accepted Answer

In the event of damaged baggage, Trans Maldivian Airways will acknowledge the complaint, conduct a necessary investigation, and assist the customer with a courtesy Property Irregularity Report (PIR) for insurance claims if applicable. If luggage is offloaded due to weight limitations, passengers will be informed before departure and allowed to carry necessary items in a TMA souvenir bag, with the offloaded luggage delivered to the destination on the same day.

Question 8

How can I make a reservation for a Trans Maldivian Airways seaplane transfer?

Accepted Answer

Resort transfer reservations are typically made through your partner resort, travel agent, or tour operator when you book your holiday. You should request a TMA Seaplane transfer at that time. For charter flights or photo flights, you can inquire by emailing sales@transmaldivian.com.

Question 9

Is online check-in available for Trans Maldivian Airways flights?

Accepted Answer

No, online check-in is not available for Trans Maldivian Airways flights. Passengers are required to check in at the airport. Upon arrival at Velana International Airport, airport representatives will direct passengers to the airline's check-in counter.

Question 10

What is Trans Maldivian Airways' cancellation and refund policy?

Accepted Answer

Trans Maldivian Airways may delay or cancel any flight without liability for cancellation fees or compensation under certain circumstances, including acts or omissions by passengers, force majeure events (such as strikes, civil commotion, extreme weather, or acts of God), safety concerns, or other delays beyond the airline's control. In cases of technical delays, the airline will endeavor to provide a substitute aircraft or other suitable means of transportation. Refund policies are generally subject to the cancellation policies of the respective hotels and airlines involved in your booking. Some sources indicate that amounts paid might be issued as credit shells or credit notes for future bookings, especially for non-refundable bookings or cancellations made less than 21 days before travel.

Question 11

How can I call Trans Maldivian Airways customer service from another country?

Accepted Answer

If you need to call Trans Maldivian Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+960 331 5201 Call now
Flight Safety	+960 330 5128 Call now +960 793 4466 Call now
Sales/ Reservations
Resorts North of Male	+960 331 2999 Call now
Resorts South of Male	+960 331 2777 Call now

Trans Maldivian Airways Customer Service Number, Support Phone & Contact Info

About Trans Maldivian Airways & Customer Service

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