Question 1

How can I contact Croatia Airlines customer service?

Accepted Answer

You can reach the Croatia Airlines Contact Center for international calls at +385 1 6676 555. For calls within Croatia, dial 072 500 505. The Contact Center operates Monday to Friday from 08:00 to 20:00 CET, and on weekends and holidays from 09:00 to 15:00 CET.

Question 2

What are the baggage allowances for Croatia Airlines flights?

Accepted Answer

For hand baggage, passengers are generally allowed one cabin bag with maximum dimensions of 55x40x20 cm and a weight limit of 8 kg, plus one smaller personal item such as a handbag or laptop bag (max 40x30x10 cm). Checked baggage allowance varies by ticket type; for instance, 'FlyEasy' tickets typically do not include free checked baggage, which can be purchased separately. The maximum size for a single piece of checked baggage is 158 cm (sum of length, width, and height), and the maximum weight is 23 kg.

Question 3

How can I check in for my Croatia Airlines flight?

Accepted Answer

Online check-in is available on the Croatia Airlines official website for most direct scheduled flights. It can be completed from 36 hours up to 1 hour before your flight's departure. If you have baggage to check, please proceed to the baggage drop-off counter at the airport no later than 90 minutes before departure. Airport check-in typically begins 180 minutes before the scheduled departure time.

Question 4

What is Croatia Airlines' policy on flight cancellations and refunds?

Accepted Answer

If Croatia Airlines cancels a flight, passengers are entitled to a full refund of the ticket price, including all associated fees and taxes, regardless of the original fare conditions. Passengers may also be eligible for compensation under EU Regulation EC 261/2004 if they were notified of the cancellation less than 14 days before departure and were not offered a suitable alternative flight. Refund eligibility for voluntary cancellations depends on the specific ticket fare purchased; for example, 'FlyBizz' tickets are generally fully refundable, while other fares like 'FlyEasy' may be non-refundable or subject to a cancellation fee.

Question 5

What should I do if my baggage is lost or damaged?

Accepted Answer

For any issues related to baggage irregularities, such as lost or damaged luggage, you should contact Croatia Airlines' Central Tracing Department. You can reach them via fax at +385 1 62 65 192 or by sending an email to tracing.hdq@croatiaairlines.hr.

Question 6

How can I claim compensation for a delayed or cancelled flight?

Accepted Answer

Under EU Regulation EC 261/2004, passengers may be entitled to compensation if their flight is delayed by 3 hours or more, cancelled with less than 14 days' notice, or if they are denied boarding, provided these disruptions are within the airline's control. To make a claim, you can contact Croatia Airlines Customer Relations by post or by filling out a form on their official website. You will need to provide your name, contact details, booking reference, flight details, and supporting documents.

Question 7

Are there specific contact numbers for urgent issues outside regular contact center hours?

Accepted Answer

Yes, outside the standard operating hours of the Contact Center, for urgent assistance, you can contact the Croatia Airlines office at Zagreb Airport. The telephone numbers for this office are +385 1 6164 581 and +385 1 6265 930.

Question 8

What are the rules for carrying liquids in hand baggage on Croatia Airlines flights?

Accepted Answer

When carrying liquids in hand baggage, individual containers must not exceed 100 ml or 100 g. All such containers must be placed in a single transparent, resealable plastic bag with a maximum capacity of one litre. Liquids purchased at duty-free shops or on board the aircraft are permitted if they are placed in sealed security tamper-evident bags and remain sealed until you reach your final destination.

Question 9

Does Croatia Airlines offer a frequent flyer program?

Accepted Answer

Croatia Airlines is a member of Star Alliance, which includes various frequent flyer programs. Passengers can participate in programs such as Miles & More, allowing them to earn and redeem miles for flights and other services across the Star Alliance network.

Question 10

What are the options for changing a flight ticket with Croatia Airlines?

Accepted Answer

The ability to change a flight ticket and any applicable fees depend on the specific fare type you purchased. Some fares offer greater flexibility for changes, while others may have restrictions or incur charges. It is advisable to review the terms and conditions of your ticket or contact Croatia Airlines customer service directly for detailed information regarding flight changes.

Question 11

How can I call Croatia Airlines customer service from another country?

Accepted Answer

If you need to call Croatia Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Contact Center
Main Support	+385 1 6676 555 Call now Mon-Fri 8am-8pm, Sat-Sun 9am-4pm CET
Contact Center (Domestic)
Domestic Support	072500505 Call now Mon-Fri 8am-8pm, Sat-Sun 9am-3pm CET
Zagreb Airport Office
After-hours Airport Support	+385 1 6164 581 Call now Outside Contact Center hours +385 1 6265 930 Call now Outside Contact Center hours

Croatia Airlines Customer Service Number, Support Phone & Contact Info

About Croatia Airlines & Customer Service

Croatia Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)