Question 1

How can I track my Singapore Airlines Cargo shipment?

Accepted Answer

You can track your Singapore Airlines Cargo shipments using the 11-digit Air Waybill (AWB) number provided at booking. Real-time status updates, estimated arrival times, departure and arrival locations, and transit milestone updates are available through online portals or unified tracking solutions.

Question 2

How do I make a booking with Singapore Airlines Cargo?

Accepted Answer

Singapore Airlines Cargo's capacity is available on online booking and payment platforms like WebCargo and cargo.one. Freight forwarders can use these platforms to search, book, amend, and track bookings in real-time, accessing rates and capacity for various destinations.

Question 3

What is the process for submitting a cargo claim to Singapore Airlines Cargo?

Accepted Answer

To submit a cargo claim, you typically need to complete a cargo claim form and attach supporting documents such as the original invoice, photos of damaged goods, a packing list, and a copy of the repair bill estimate. The Air Waybill (HWB) number must be completed for the claim to be processed.

Question 4

What types of commodities does Singapore Airlines Cargo specialize in transporting?

Accepted Answer

Singapore Airlines Cargo specializes in high-value commodities such as pharmaceuticals, perishables, and electronics. They are equipped to transport general cargo and time-sensitive shipments across their extensive network.

Question 5

How can I contact Singapore Airlines Cargo for general inquiries?

Accepted Answer

For general inquiries, you can contact Singapore Airlines Cargo through their regional offices. For example, the main office in Singapore can be reached at +65 6541 6666. For Australia, general enquiries can be made at +61 2 9313 3800, and for India, the overseas contact number is +91 22 5016 6046.

Question 6

What is an Air Waybill (AWB) number?

Accepted Answer

An Air Waybill (AWB) number is a unique 11-digit identifier assigned to a shipment by the air cargo service. It is essential for tracking and locating your parcel at any time and is required for various processes like submitting claims.

Question 7

Can I cancel or amend a booking made with Singapore Airlines Cargo?

Accepted Answer

Bookings made through digital platforms like WebCargo and cargo.one can often be amended in real-time. For specific cancellation policies and potential fees, it is advisable to refer to the fare conditions of your booking or contact Singapore Airlines Cargo directly.

Question 8

How long does it take to process a refund for a cancelled shipment?

Accepted Answer

Refunds for cancelled tickets or shipments may take up to six weeks to be credited back to the original mode of payment, depending on the bank's processing time. For bookings to or from the United States, a 24-hour risk-free cancellation policy applies if the booking is made at least seven days before departure directly through Singapore Airlines.

Question 9

How can I call Singapore Airlines Cargo customer service from another country?

Accepted Answer

If you need to call Singapore Airlines Cargo from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Ahmedabad	+91 79 6157 2871 Call now +91 79 6157 2872 Call now
Amritsar	+91 183 221 4030 Call now +91 78380 96662 Call now
Atlanta Import	+1 404 559 0244 Call now
Bangladesh	+880 2 8901357 Call now +880 1620 015151 Call now
Bengaluru	+91 80 4740 6265 Call now
Cape Town	+27 11 390 1488 Call now
Chennai	+91 44 2256 8607 Call now
Chicago	+1 847 957 2900 Call now
Chicago Import and Export	+1 773 462 9195 Call now
Colombo	+94 112 499 700 Call now
Dallas	+1 972 574 4992 Call now
Dallas Import	+1 972 586 2880 Call now
Delhi	+91 11 4742 3333 Call now
Dubai	+971 4 299 2188 Call now
Houston	+1 281 821 0400 Call now
Houston Import	+1 281 317 8906 Call now
Hyderabad	+91 40 2400 8367 Call now
Jaipur	+91 141 272 2787 Call now
Kathmandu	+977 985 1106981 Call now
Kochi	+91 484 261 0474 Call now
Kolkata	+91 33 2511 8372 Call now +91 33 2511 9063 Call now
Los Angeles	+1 310 646 6200 Call now
Male	+960 332 0777 Call now
Mumbai	+91 22 2682 8369 Call now +91 22 2682 8372 Call now
Nairobi	+254 20 827014 Call now +254 20 827604 Call now
New York	+1 718 244 7272 Call now
Newark Import and Export	+1 862 333 1245 Call now
San Francisco	+1 650 826 5400 Call now +1 650 827 2210 Call now
Seattle	+1 206 433 2696 Call now
Sharjah	+971 6 569 8201 Call now
Vishakhapatnam	+91 33 2511 2507 Call now
Customer Service Number
Atlanta	+1 770 755 1909 Call now
Australia (General Enquiries)	+61 2 9313 3800 Call now
India (Overseas Contact)	+91 22 5016 6046 Call now 24 hours daily (English)
Singapore (Headquarters)	+65 6541 6666 Call now

Singapore Airlines Cargo Customer Service Number, Support Phone & Contact Info

About Singapore Airlines Cargo & Customer Service

Singapore Airlines Cargo's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)