Question 1

How can I check in for my Philippine Airlines flight?

Accepted Answer

Online check-in is available from 24 hours up to 1 hour before departure for most flights. Passengers can use their booking reference, e-ticket number, or Mabuhay Miles number. After checking in, you can select seats and print or download your boarding pass. Passengers with checked baggage should proceed to the bag drop counter at least 1 hour before international flights and 45 minutes before domestic flights.

Question 2

What is the baggage allowance for Philippine Airlines flights?

Accepted Answer

Free check-in baggage allowance varies by booking class and route. Passengers should properly pack their bags within the allowed limits to avoid excess baggage fees. Specific details can be found on the Philippine Airlines website or by contacting customer service.

Question 3

How can I request a refund for my Philippine Airlines ticket?

Accepted Answer

Refund requests for tickets purchased directly from PAL can often be initiated through the Manage My Booking facility on the website or mobile app, or via the Refund Help Page. For tickets with U.S. segments purchased at least seven days before departure, a full refund without penalty can be requested within 24 hours of purchase. Refunds for tickets issued by travel agencies must be processed through the original issuing office. Voluntary refunds are subject to ticket conditions and may incur fees, while involuntary refunds due to airline-initiated changes are generally processed without penalties.

Question 4

What happens if I have a non-refundable ticket?

Accepted Answer

If you cancel a non-refundable ticket, typically only the taxes will be refunded. The refund will be credited to the original form of payment used for the purchase, following the original exchange rate.

Question 5

How can I change or rebook my flight?

Accepted Answer

Voluntary rebooking can be done through the Manage My Booking facility for eligible tickets. For other changes or requests, especially those outside the online facility's scope or closer to departure, you can contact the Reservations Hotline or visit a PAL Ticket Office. Rebooking may be subject to fare differences, taxes, and change fees, depending on the ticket's fare rules.

Question 6

What should I do if my flight is disrupted or cancelled?

Accepted Answer

In case of flight disruptions or cancellations, Philippine Airlines offers options such as rebooking to the next available flight, converting the ticket to Travel Credits, or requesting a refund. Passengers can use the Self-Reaccommodation tool on the website or contact the hotline for assistance. It is recommended to monitor flight status online as information is updated in real-time.

Question 7

How can I get support for my Mabuhay Miles account?

Accepted Answer

For Mabuhay Miles concerns, you can visit the PAL Help Page on the website and submit a request, email mabuhaymiles@philippineairlines.com, or contact the dedicated Mabuhay Miles phone number in Manila (+6328178000) or the general reservations hotlines.

Question 8

What identification documents are accepted for domestic flights in the Philippines?

Accepted Answer

For domestic flights, passengers are required to present a valid physical ID with their name and photo at check-in and the boarding gate. Accepted IDs include passports (Philippine & Foreign Issued, valid for at least 6 months), National ID, Driver's License, PRC ID, SSS Card, Senior Citizen ID, and other government-issued IDs. The name on the ticket must exactly match the name on the ID.

Question 9

Can I use "Manage My Booking" for tickets purchased through a travel agent?

Accepted Answer

Yes, you can use "Manage My Booking" for travel agency bookings, but its functionalities might be limited, primarily for accessing and availing myPAL Travel Boost offerings. For other changes, refunds, or rebooking, it's often recommended to contact the travel agent directly or the PAL Reservations Hotline.

Question 10

What are the accepted payment methods for online bookings?

Accepted Answer

Philippine Airlines accepts various online payment methods. For offline payments, they partner with payment centers for cash payments for online flight bookings. Specific details on accepted payment methods can be found during the online booking process or on the PAL website.

Question 11

How can I call Philippine Airlines customer service from another country?

Accepted Answer

If you need to call Philippine Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Center
Manila Landline	+63 27775939 Call now
Customer Service
Refunds	+63 2 8556 2809 Call now
Mabuhay Miles
Manila Landline	+63 28178000 Call now
Sales/ Reservations
Manila Landline	+63 2 8539 0000 Call now +63 2 8855 8888 Call now
Philippines Mobile	+63 919 056 2255 Call now
Whatsapp	+63 998 951 4359 Call now
Sales/Reservations
Cebu Landline	+63 32 340 0191 Call now
Davao Landline	+63 82 287 7788 Call now
Hong Kong	+852 2301 9300 Call now
Toll-Free Number
United States and Canada	+1 800 435 9725 Call now
Whatsapp
Whatsapp	+63 917 830 5810 Call now

Philippine Airlines Customer Service Phone Number & Contact Information

How to Contact Philippine Airlines

Philippine Airlines Customer Service Phone Numbers

Philippine Airlines Customer Service FAQ