Question 1

How can I change or cancel my French bee flight?

Accepted Answer

You can modify your travel dates or cancel your reservation online via the "Manage my booking" section on the French bee website, subject to your ticket's fare conditions. Change requests must be made before the original departure date. For flights to/from the USA, reservations made one week or more before departure can be canceled without penalty within 24 hours of purchase by emailing refund@frenchbee.com.

Question 2

How can I contact French bee customer service if I am calling from outside the USA?

Accepted Answer

If you are calling from Canada, you can reach French bee at +1 833 465-1125. For calls from Metropolitan France and Reunion Island, the number is +33 825 205 205 (€0.20/min). From French Polynesia, you can call +689 40 42 90 90.

Question 3

What is French bee's baggage policy?

Accepted Answer

French bee offers different baggage allowances depending on the fare type purchased. "Bee Light" fares typically include one personal item and a carry-on bag, while "Bee Smart" fares often include one 50-lb checked bag in addition to cabin baggage. It is recommended to check your itinerary or e-ticket for your specific baggage allowance. Certain items are prohibited in checked baggage, including medication, jewelry, money, securities, business documents, identity documents, and valuables.

Question 4

How do I request a refund from French bee?

Accepted Answer

Refund requests should generally be made by email to refund@frenchbee.com, unless your ticket was purchased through a travel agency, in which case you must contact the agency directly. For flights to/from the USA, if you cancel within 24 hours of purchase (and the booking was made at least one week before departure), you can email refund@frenchbee.com for a penalty-free cancellation.

Question 5

How can I add extra services, such as checked baggage or meals, to my booking?

Accepted Answer

You can add checked baggage or other additional services to your booking up to 48 hours before your flight's departure through the "Manage my booking" section on the French bee website.

Question 6

What should I do if I forgot an item on board a French bee flight?

Accepted Answer

If you forgot something on board, you should contact the Lost and Found services at the specific airport where you arrived. French bee provides email addresses and phone numbers for Lost and Found at various airports like Paris Orly, Roland Garros La Réunion, Tahiti Faa'a, San Francisco, Newark, Los Angeles, and Miami.

Question 7

How do I request special assistance for my French bee flight?

Accepted Answer

If you require special assistance due to reduced mobility, traveling with a wheelchair, needing oxygen, or other disabilities, you should inform French bee at least 48 hours prior to your flight's scheduled departure. You can add these types of assistance to an existing reservation via the "Manage my booking" section or by contacting their call center.

Question 8

What are the check-in and boarding deadlines for French bee flights?

Accepted Answer

Check-in for French bee flights typically closes 1 hour and 30 minutes before departure, and boarding closes 30 minutes before departure. At Paris Orly, it is recommended to arrive 3 to 4 hours before departure during busy periods.

Question 9

What are the different fare types offered by French bee?

Accepted Answer

French bee offers several fare types, including "Bee Light," "Bee Light+", "Bee Smart," and "Bee Flex" for Economy class, and "Premium Smart" and "Premium Flex" for Premium Economy. Each fare type includes different services and amenities, such as baggage allowance, in-flight meals, and flexibility for changes or cancellations.

Question 10

How can I call French bee customer service from another country?

Accepted Answer

If you need to call French bee from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
WhatsApp	+1 646 736 4215 Call now
Customer Service Canada
Toll-Free Number	+1 833 465 1125 Call now Monday to Saturday, 7:00 AM to 1:00 AM (local time); Sunday, 2:00 PM to 1:00 AM (local time)
Customer Service France/Europe
Standard Rate Number	+33 825 20 52 05 Call now Monday to Sunday, 8:00 AM to 8:00 PM (Paris time)
Customer Service French Polynesia
Local Call Number	+689 40 42 90 90 Call now Monday to Saturday, 8:00 AM to 5:00 PM (Papeete time)
Toll-Free Number
Free Phone	+1 833 376 7158 Call now

French bee Customer Service Number, Support Phone & Contact Info

About French bee & Customer Service

French bee's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)