Question 1

How can I place an order for aircraft parts with Satair?

Accepted Answer

Customers can place orders through the Satair Market e-commerce platform, which is designed for smart, efficient, and convenient ordering of spare parts. Alternatively, you can contact your dedicated regional Single Point of Contact (SPOC) for order management and processing.

Question 2

How do I contact Satair for Aircraft on Ground (AOG) support?

Accepted Answer

Satair provides 24/7 AOG support. For OEM parts and services, you can contact the AOG Competence Centre at +1 703 729 4304. For Airbus parts and services, the AOG Competence Centre for Americas can be reached at +1 703 834 3456, and for Europe, Middle East, Africa, Asia Pacific, and China, the number is +49 40 5076 4001.

Question 3

What kind of services does Satair offer beyond parts distribution?

Accepted Answer

Satair offers a wide range of services including supply chain solutions, material management training, customized training, repair services for Airbus proprietary parts and other components, battery services, GSE (Ground Support Equipment) & Tool services, and initial provisioning solutions.

Question 4

How can I track the status of my order?

Accepted Answer

Satair's digital transformation initiatives aim to provide customers with end-to-end visibility into parts and products. Customers can typically track real-time order status and location through the Satair Market platform.

Question 5

Does Satair offer training programs?

Accepted Answer

Yes, Satair offers material management trainings and customized training programs to improve aviation supply chain skills.

Question 6

How can I get a quote for parts or services?

Accepted Answer

Satair has developed an AI assistant named Lilly to help with quote responses, especially for the high volume of customer support emails requesting quotes. You can likely request a quote through the Satair Market platform or by contacting your regional customer service representative.

Question 7

What is Satair's approach to customer support?

Accepted Answer

Satair employs a Single Point of Contact (SPOC) concept, where each customer is allocated a dedicated regional SPOC to manage all interactions, including order handling, processing, credit notes, and customer claims. This ensures customized and efficient support.

Question 8

Where are Satair's main service and logistics centers located?

Accepted Answer

Satair has strategically located service and logistics centers globally to ensure fast and reliable support. Key locations include Beijing (China), Copenhagen (Denmark), Dubai (UAE), Herndon/Dulles (USA), Hamburg (Germany), London Heathrow (UK), Miami (USA), Peachtree City (USA), and Singapore.

Question 9

How can I call Satair customer service from another country?

Accepted Answer

If you need to call Satair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
China	+86 10 8048 6161 Call now
Germany	+49 40 50762227 Call now
Miami, FL, United States	+1 305 863 7620 Call now
Peachtree City, GA, United States	+1 404 675 6333 Call now
Singapore	+65 6543 0977 Call now
United Arab Emirates	+971 4 299 8080 Call now
United Kingdom	+44 20 3968 0354 Call now
Customer Service Number
Herndon, VA, United States	+1 703 834 3441 Call now
Headquarters
Denmark	+45 32 47 01 00 Call now

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