Question 1

How can I change my flight booking?

Accepted Answer

You can change your booking directly on the HelloJets website by entering your booking ID. Changes are permitted up to 3 hours before the scheduled departure time. If you make changes online, you will need to redo the online check-in process and reprint your boarding pass. If the changes apply only to some passengers within an original booking, you will need to contact HelloJets for assistance.

Question 2

What is HelloJets' policy on ticket refunds?

Accepted Answer

Generally, the price paid for HelloJets bookings is non-refundable. However, passengers may request a refund of airport taxes within 30 days after the original travel date, though a processing fee will apply. Other amounts paid are typically not refundable unless explicitly stated otherwise in the specific fare conditions of your ticket.

Question 3

How can I add extra baggage to my flight?

Accepted Answer

You can easily add up to 4 pieces of checked-in baggage per passenger through the 'My Booking' section on the HelloJets website. If your flight is a Blue Style charter, you should contact your travel agency directly for baggage additions.

Question 4

What are the baggage allowances for HelloJets flights?

Accepted Answer

For regular flights, you are generally allowed one small carry-on bag (maximum 6 kg, 40x30x20 cm) free of charge. Depending on your fare, a second, larger cabin bag (maximum 10 kg, 55x40x20 cm) might also be permitted. For checked baggage, each passenger can typically check in up to 4 pieces, with each piece not exceeding 23 kg and dimensions of 100x80x30 cm. Additional fees may apply for excess baggage. For charter flights, baggage allowances can vary, so it is advisable to confirm with your travel agent.

Question 5

What are the check-in options for HelloJets flights?

Accepted Answer

HelloJets offers both online and airport check-in. Online check-in is available, allowing you to print your boarding pass or download it to your mobile device. Airport check-in is free of charge, opens 3 hours before departure, and closes 40 minutes prior to take-off. At the airport, you must present your flight ticket (electronic or printed), a valid identity document or passport, and any necessary travel documents for your destination country.

Question 6

How do I request special assistance for my flight?

Accepted Answer

If you require special assistance, such as for physical disabilities or reduced mobility, you can book this complimentary service online either during your flight booking or by adding it later, up to 48 hours before departure. HelloJets provides assistance before, during, and after the flight for passengers with hearing or visual impairments, cognitive disabilities, those using wheelchairs, and elderly individuals needing guidance.

Question 7

What should I do if my baggage is damaged, delayed, or lost?

Accepted Answer

In the event that your baggage is damaged, delayed, or lost, you should contact HelloJets by sending an email to bag@hellojets.com for assistance.

Question 8

What are my rights if my HelloJets flight is delayed or cancelled?

Accepted Answer

If your HelloJets flight experiences a significant delay (over five hours) or is cancelled, you may be entitled to re-routing, care (including meals, refreshments, and potentially hotel accommodation), and/or reimbursement of your ticket. Compensation may also be applicable, depending on the length of the delay, the flight distance, and how far in advance you were informed, unless the situation was caused by extraordinary circumstances beyond the airline's control.

Question 9

How can I contact HelloJets customer support?

Accepted Answer

For general inquiries, you can reach HelloJets Customer Care by phone at +40314378557, available Monday to Friday from 9 am to 6 pm EET, or by emailing customercare@hellojets.com. For specific issues related to damaged, delayed, or lost baggage, please email bag@hellojets.com.

Question 10

How can I call HelloJets customer service from another country?

Accepted Answer

If you need to call HelloJets from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Care
General Inquiry	+40 31 437 8557 Call now Mon-Fri 9am-6pm EET

HelloJets Customer Service Number, Support Phone & Contact Info

About HelloJets & Customer Service

HelloJets's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)