Question 1

How can I contact Schiphol customer service from abroad?

Accepted Answer

You can reach Schiphol's customer contact center by calling +31 20 7940800. This number is for international calls and international call charges apply. The customer contact center is available 24/7.

Question 2

What should I do if I lost an item at Schiphol Airport?

Accepted Answer

If you lost an item at Schiphol, you should contact Schiphol Lost & Found. If you are still at the airport, you can visit one of their Lost & Found desks. If you have already left, you can fill in a form online or call +31 (0)20 333 0333 to check if your item has been handed in.

Question 3

How do I report lost, delayed, or damaged baggage?

Accepted Answer

If your suitcase hasn't arrived after waiting for more than 2 hours, you should report to your baggage handler's desk. You can find out which baggage handler you need to go to by checking your airline's information page. Baggage handlers like Swissport (+31 (0)20 795 2700) and Aviapartner (+31 20 406 7230) have desks in the reclaim halls.

Question 4

How can I request assistance for reduced mobility or other disabilities at Schiphol?

Accepted Answer

Schiphol offers assistance for travelers with reduced mobility or other disabilities. You should request this assistance through the airline you booked with, ideally at least 48 hours before departure, so your airline or travel agency can pass on your requests directly to Schiphol travel assistants.

Question 5

How do I claim a VAT refund at Schiphol Airport?

Accepted Answer

To receive your VAT refund at Schiphol, you first need to have your purchases digitally validated. This can be done using the NL Customs VAT app for Android or Apple, which replaces the old customs stamp. After digital validation, you can choose to receive an immediate cash payment at a tax refund partner's desk or an automatic refund to your credit card or bank account via the tax refund partner's app. You must be a non-EU resident, spend at least €50 per shop on the same day, and export the goods unused within three months.

Question 6

What should I do if my flight is cancelled or delayed at Schiphol?

Accepted Answer

If your flight is cancelled or significantly delayed, and you checked in on time, the airline is generally responsible for providing assistance and, in some cases, financial compensation. You should contact an airline representative at the airport to address your issue immediately.

Question 7

Where can I find information about security and baggage rules at Schiphol?

Accepted Answer

Information regarding security procedures, baggage rules, and tips for preparing your flight can be found on the official Schiphol website under the 'Travellers' section. This includes advice on packing hand baggage smartly and booking security timeslots.

Question 8

How can I find my baggage carousel number upon arrival at Schiphol?

Accepted Answer

Upon arrival, you can find your baggage carousel number by checking the screens located in the reclaim hall. Alternatively, you can use the Schiphol app or the arrivals page on the website, where you can enter your flight number to see the assigned arrival hall and baggage carousel number.

Question 9

Is there a specific contact for lost passports or ID cards at Schiphol?

Accepted Answer

Yes, if you have lost a passport, driving license, or ID card at Schiphol, you can call +31 (0)88 958 18 14 to inquire if your document has been found. All ID documents and driving licenses found are collected and handed over to the Royal Netherlands Marechaussee.

Question 10

How can I call Schiphol customer service from another country?

Accepted Answer

If you need to call Schiphol from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
International	+31 20 794 0800 Call now
Direct line	+31 900 0141 Call now
Lost & Found
General Lost & Found	+31 20 333 0333 Call now 24/7 customer contact center

Schiphol Customer Service Number, Support Phone & Contact Info

About Schiphol & Customer Service

Schiphol's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)