Question 1

How can I contact TAG Airlines customer service from outside Guatemala?

Accepted Answer

TAG Airlines provides dedicated phone numbers for customer support in various regions. For Mexico, you can call +52 55 9596 8465. For Spain, the number is +34 902 570 114. For El Salvador, you can reach them at +503 7752 5604, which also supports WhatsApp. The main call center in Guatemala is +502 2380 9400.

Question 2

What is TAG Airlines' checked baggage allowance and policy?

Accepted Answer

Checked baggage allowance varies by booking rate. Generally, one piece of luggage weighing up to 20 lbs (9 kg) is free, except for "Light" fares. For international flights, two pieces totaling 35 lbs (16 kg) or one piece of that weight are allowed. Additional or oversized bags will incur extra charges, typically $3 USD per additional pound.

Question 3

What are the rules for carry-on and personal items on TAG Airlines flights?

Accepted Answer

All fares include a free personal item allowance of up to 10 lbs (4.5 kg). For carry-on baggage, one bag is usually allowed, but its weight and dimensions can vary. Some sources indicate a carry-on should not exceed 16x9x9 inches (40x23x23 cm) or 22x14x9 inches (56x36x23 cm) and up to 19 lbs (9 kg). It's recommended to check your specific ticket for the most accurate information.

Question 4

How and when can I check in for my TAG Airlines flight?

Accepted Answer

Online check-in is available 24 hours before departure and closes one hour prior to takeoff. For airport check-in, counters open two hours before departure for domestic flights and three hours for international flights. All flights close check-in 45 minutes before departure for domestic and one hour for international flights.

Question 5

What is TAG Airlines' policy regarding flight changes and cancellations?

Accepted Answer

Date changes may incur a penalty, which can range from $49 to $100 plus any fare difference, depending on the fare purchased. Changes within 4 hours of departure may incur a $100 penalty plus fare adjustment. If a passenger is a no-show, they have up to 4 hours to reschedule with a $100 penalty, otherwise, the ticket may be lost after 48 hours.

Question 6

Are TAG Airlines tickets refundable?

Accepted Answer

Generally, all tickets issued by TAG Airlines are non-refundable, and customers waive the right to request any type of refund for purchased tickets or packages. However, under UK and EU regulations, passengers might be entitled to compensation (up to €600) for flight cancellations made less than 14 days before departure, unless a suitable replacement flight is offered or extraordinary circumstances apply.

Question 7

What payment methods are accepted when booking with TAG Airlines?

Accepted Answer

TAG Airlines accepts payments with major credit and debit cards, including VISA, MasterCard, and American Express, for purchases made on their website or at official offices. Cash payments are not accepted at their offices.

Question 8

Does TAG Airlines offer a frequent flyer or loyalty program?

Accepted Answer

TAG Airlines does not have its own frequent flyer program. However, if you book through platforms like Expedia, you may be able to earn OneKey™ rewards that can be used for future travel on Expedia, Hotels.com, and Vrbo.

Question 9

What should I do if my baggage is lost or damaged?

Accepted Answer

TAG Airlines' maximum liability for lost or damaged baggage and its contents is based on IATA regulations. They do not accept responsibility for minor cuts, scratches, or lost accessories like wheels or handles. It is recommended to report any issues immediately at the airport.

Question 10

What items are restricted in carry-on or checked baggage?

Accepted Answer

Liquids over 100 ml are generally not permitted in carry-on bags. For a comprehensive list of restricted items, passengers should consult the airline's official website or inquire with airport authorities, as restrictions can vary for international flights.

Question 11

How can I call TAG Airlines customer service from another country?

Accepted Answer

If you need to call TAG Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center
Reservations	+502 2380 9400 Call now Mon-Sat 6am-8pm, Sun 8am-5pm CST
El Salvador Call Center
Reservations & Support	+503 7752 5604 Call now
Mexico Call Center
Reservations & Support	+52 55 9596 8465 Call now
Spain Call Center
Reservations & Support	+34 902 57 01 14 Call now

TAG Airlines Customer Service Number, Support Phone & Contact Info

About TAG Airlines & Customer Service

TAG Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)