Question 1

How can I contact EuroAirport customer service?

Accepted Answer

You can contact the EuroAirport Information Desk / Airport Service Center for general inquiries, terminal guidance, tourist information, and assistance for passengers with reduced mobility. From France, call +33 (0)3 89 90 31 11; from Germany, call +49 (0)761 12 00 31 11; and from Switzerland, call +41 (0)61 325 31 11.

Question 2

What should I do if I lose an item at EuroAirport?

Accepted Answer

For items lost within the airport terminal or in the parking areas, contact the EuroAirport information desk at +33 (0)3 89 90 31 11 or +41 (0)61 325 31 11. Found items are kept for three months and can be retrieved for a fee upon presentation of identification. For items lost on an aircraft, you should directly contact the airline you flew with or its handling agent.

Question 3

What should I do if my checked luggage is lost, damaged, or delayed?

Accepted Answer

If your luggage is lost, damaged, or delayed, you should contact the handling company assigned by your airline. It is essential to have your boarding pass and luggage receipt when reporting the issue. For airlines handled by Swissport, you can contact their Baggage Services & Lost Property at +41 61 325 23 50, available daily from 08:00 to 22:00.

Question 4

Are there services for passengers with reduced mobility (PRM) at EuroAirport?

Accepted Answer

Yes, EuroAirport provides assistance for passengers with reduced mobility. The Information Desk / Airport Service Center can offer support and guidance for PRM passengers. You can reach them using the general customer service phone numbers.

Question 5

What are the operating hours of the EuroAirport terminal?

Accepted Answer

The EuroAirport terminal is open 24 hours a day, 7 days a week. However, general operating hours for most services are daily from 04:00 to 24:00. Between 00:00 and 04:00, access to the terminal is restricted to authorized staff and passengers holding a valid flight ticket. The Information Desk operates daily from 05:30 to 24:00.

Question 6

Is there a left-luggage service at EuroAirport?

Accepted Answer

No, EuroAirport Basel-Mulhouse-Freiburg does not offer a left-luggage service.

Question 7

How can I get a VAT/Tax Free refund at EuroAirport?

Accepted Answer

To obtain a VAT/Tax Free refund, you will need the appropriate form provided by the store where you made your purchases. The border office for validating these forms is located in the departures area, past the cafe and easyJet gates, at the junction between the French and Swiss sectors. It is recommended to arrive with ample time to complete this process.

Question 8

How can I get to EuroAirport by public transport?

Accepted Answer

From the Swiss side, Bus Line 50 (BVB) offers direct service from the airport to Basel SBB railway station, running every 7 to 10 minutes. From the French side, Distribus route 11 connects the airport to St Louis station. Additionally, there are bus connections to Germany, including Flixbus services to various cities like Freiburg.

Question 9

How can I inquire about parking at EuroAirport?

Accepted Answer

For specific information regarding parking at EuroAirport, you can contact the airport directly. For inquiries related to the French sector parking, call +33 3 8990 2524. For the Swiss sector parking, you can call +41 61 325 2523.

Question 10

How can I call EuroAirport customer service from another country?

Accepted Answer

If you need to call EuroAirport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Phone For Germany	+49 761 12003111 Call now
Phone For Switzerland	+41 61 325 31 11 Call now
Direct line	+33 3 89 90 31 11 Call now
Parking Information (French Side)
Direct line	+33 3 89 90 25 24 Call now
Parking Information (Swiss Side)
Direct line	+41 61 325 25 23 Call now
Swissport Baggage Services & Lost Property
Direct line	+41 61 325 23 50 Call now Daily 08:00 - 22:00

EuroAirport Customer Service Number, Support Phone & Contact Info

About EuroAirport & Customer Service

EuroAirport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)