Question 1

How can I check in for my Air Algérie flight?

Accepted Answer

You can check in online via the Air Algérie website or mobile app, typically available from 24 or 48 hours until 2 or 3 hours before your flight's scheduled departure. Airport check-in counters generally open 3 to 4 hours before departure and close 45 to 90 minutes prior, depending on whether it's a domestic or international flight.

Question 2

What is Air Algérie's baggage allowance?

Accepted Answer

For carry-on baggage, passengers are generally allowed one free cabin bag with a maximum weight of 10kg (5kg for ATR aircraft) and dimensions around 55 x 35 x 25 cm. Checked baggage allowances vary by class and route; for example, Economy Class domestic flights typically allow 20kg, while international flights to Europe, Morocco, Tunisia, and France may allow up to 30kg in Economy. Business and First Class international flights generally allow 40kg. The sum of the three dimensions (length + height + width) for checked baggage must not exceed 158 cm, and individual bags should not exceed 32kg.

Question 3

How can I manage my Air Algérie booking?

Accepted Answer

Passengers can manage their bookings through the official Air Algérie website or mobile application. This allows you to perform actions such as checking in, changing or canceling your reservation, checking flight status, upgrading your booking, or requesting a refund.

Question 4

What is Air Algérie's flight cancellation policy?

Accepted Answer

If you cancel a flight booked on Air Algérie within 24 hours of purchase and more than one week before the departure date, you may be eligible for a full refund. Basic Economy tickets are generally non-refundable. Cancellation fees, typically ranging from $100 to $500, may apply for cancellations made after the 24-hour risk-free period. If Air Algérie cancels a flight, they are obligated to offer passengers a new flight or a full refund.

Question 5

How do I request a refund from Air Algérie?

Accepted Answer

For eligible tickets, you can typically request a refund by filling out a refund request form online. Refunds processed for credit card payments usually take 7-10 business days, while other payment methods may take up to 20 business days. If your flight is canceled by Air Algérie, you are entitled to a refund.

Question 6

What are the rules for excess baggage on Air Algérie flights?

Accepted Answer

If your baggage exceeds the allocated free allowance in terms of number of pieces, weight, or dimensions, you will be charged additional fees. The specific cost for excess baggage is dependent on your route and the class of service you are flying.

Question 7

How can I contact Air Algérie customer support?

Accepted Answer

For customer support inquiries, it is recommended to visit the official Air Algérie website (airalgerie.dz) for the most accurate and up-to-date contact information, as regional contact details may vary.

Question 8

Does Air Algérie have a frequent flyer program?

Accepted Answer

Yes, Air Algérie offers a loyalty program called 'Air Algérie Plus'. Members can earn miles and exchange them for various benefits, including flight rewards and upgrades.

Question 9

How can I call Air Algrie customer service from another country?

Accepted Answer

If you need to call Air Algrie from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Algeria	+213 21 98 63 63 Call now
France	+33 1 76 54 40 00 Call now
Switzeland	+41 21 530 94 83 Call now

Air Algrie Customer Service Number, Support Phone & Contact Info

About Air Algrie & Customer Service

Air Algrie's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)