Question 1

How can I contact Malaysia Airports for general inquiries?

Accepted Answer

For general inquiries, suggestions, or complaints regarding Kuala Lumpur International Airport (KLIA) and other airports managed by Malaysia Airports, you can call the KLIA Call Center at +603 8777 8888. Alternatively, you can reach the Corporate Office at +603 8777 7000 or send an email to info@malaysiaairports.com.my.

Question 2

What should I do if I lose an item at the airport terminal?

Accepted Answer

If you lose an item within the airport terminal (excluding items lost on an aircraft or checked-in baggage), you should contact the Lost & Found Centre. For KLIA Terminal 1, you can call +603 8776 4312 (24 hours). For KLIA Terminal 2, you can contact the Lost & Found Office at +6019-230 9652 or +603-8778 5409. Lost items are typically kept for 30 days before disposition.

Question 3

What should I do if my baggage is lost or misplaced on an aircraft?

Accepted Answer

If your baggage is lost or misplaced on board an aircraft or is a missing checked-in bag, you must contact your respective airline directly for assistance. Malaysia Airports' Lost & Found Centre handles items lost within the airport terminal vicinity, not those lost during flight or baggage handling by airlines.

Question 4

How can I check real-time flight information for arrivals and departures?

Accepted Answer

Live flight tracking for arrivals and departures is available on the large display screens located throughout each KLIA terminal building. You can also visit the official Kuala Lumpur International Airport website for real-time flight status updates.

Question 5

How do I transfer between KLIA Terminal 1 and KLIA Terminal 2?

Accepted Answer

You can travel between KLIA Terminal 1 and KLIA Terminal 2 using a free shuttle bus or the KLIA Transit train. There is no airside connection between the two terminals, so transferring always involves clearing immigration, collecting any checked luggage (if not through-checked), and then using landside transport. The Express Rail Link (ERL) connects both terminals.

Question 6

What are the recommended arrival times for flights at KLIA?

Accepted Answer

For international flights, it is recommended to arrive at Kuala Lumpur International Airport at least three hours before departure. For domestic flights, two hours should generally be sufficient. It is advisable to arrive even earlier during peak hours or holidays to allow extra time for check-in and security screening.

Question 7

Are there facilities for passengers with disabilities or those requiring special assistance?

Accepted Answer

Yes, Malaysian airports, especially KLIA, have improved facilities. Passengers requiring assistance, such as wheelchair support from check-in to the gate, priority boarding, or assistance on arrival, are strongly encouraged to notify their airline in advance so that arrangements can be made with ground handling teams.

Question 8

Is free Wi-Fi available at Malaysia Airports?

Accepted Answer

Free public Wi-Fi is usually available in the main terminals of Malaysia Airports, including KLIA. However, performance can vary and may slow down during peak times.

Question 9

What are the passport and visa requirements for entering Malaysia?

Accepted Answer

Your passport must be valid for at least six months beyond your arrival date and have at least one blank page for an entry stamp. For tourism or business stays of 90 days or less, a visa is generally not required for many nationalities, and you will receive a 'social visit pass' upon entry. You must complete the Malaysian Digital Arrival Card (MDAC) before traveling to Malaysia.

Question 10

How can I call Malaysia Airports customer service from another country?

Accepted Answer

If you need to call Malaysia Airports from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Business Customer Service
Malaysia Airports Consultancy Services	+60 3 8777 7408 Call now
Customer Service
KL International Airport	+60 88 325 555 Call now +60 3 8777 8888 Call now
Kuching International Airport	+60 82 454 242 Call now
Langkawi International Airport	+60 4 955 1311 Call now
Penang International Airport	+60 4 252 0252 Call now
Headquarters
Headquarters	+60 3 8777 7000 Call now
KLIA Terminal 1 Lost & Found Centre
KLIA Terminal 1	+60 3 8776 4312 Call now 24 hours
KLIA Terminal 2 General Line
KLIA Terminal 2	+60 3 8778 5000 Call now 24 hours daily
KLIA Terminal 2 Information Counters
KLIA Terminal 2	+60 3 8778 5540 Call now +60 3 8778 5541 Call now +60 3 8778 5542 Call now
KLIA Terminal 2 Lost & Found Office
KLIA Terminal 2	+60 19 230 9652 Call now +60 3 8778 5409 Call now

Malaysia Airports Customer Service Number, Support Phone & Contact Info

About Malaysia Airports & Customer Service

Malaysia Airports's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)