Question 1

How can I contact Singapore Airlines customer service from outside Singapore?

Accepted Answer

Singapore Airlines provides various contact numbers for different regions. For customers in the United States, you can reach reservations, KrisFlyer services, and general enquiries 24 hours daily at +1 833 727-0118. For those calling from outside India, the number for reservations and queries is +91-22-5016 6046. Customers in the UK can dial +44-844-800-2380. It is recommended to visit the official Singapore Airlines website and navigate to the 'Contact Us' section for the most accurate and up-to-date phone numbers specific to your country or region.

Question 2

What is Singapore Airlines' 24-hour cancellation policy?

Accepted Answer

Singapore Airlines offers a 24-hour cancellation policy, allowing passengers to cancel a flight within 24 hours of purchase without a cancellation fee. This policy generally applies if the booking was made at least one week (7 days) before the scheduled departure and directly through the Singapore Airlines website, mobile app, or call center. A full refund will typically be processed to the original mode of payment.

Question 3

How do I request a refund for a cancelled Singapore Airlines ticket?

Accepted Answer

If you purchased a refundable ticket directly from Singapore Airlines, you can request a full refund via the 'Manage Booking' section on their website. Cancellation/refund fees may apply depending on the fare conditions. For non-refundable tickets, generally only the taxes will be refunded. Refunds may take up to 6 weeks to be credited back to your original payment method. If your flight was cancelled by Singapore Airlines, you are entitled to a refund or can request a flight change with a waiver of the change fee.

Question 4

What is the cabin baggage allowance on Singapore Airlines flights?

Accepted Answer

The cabin baggage allowance varies by class of travel. Economy and Premium Economy passengers are generally allowed one piece of hand luggage, weighing up to 7kg, with dimensions not exceeding 115cm (sum of length, width, and height). Suites, First Class, and Business Class passengers are typically allowed two pieces of hand luggage, each up to 7kg, with the same dimension limits. In addition to the main cabin bag, passengers can usually carry a small personal item like a handbag, laptop bag, or camera bag, provided its dimensions do not exceed 80cm.

Question 5

What is the checked baggage allowance for Singapore Airlines flights?

Accepted Answer

Singapore Airlines' checked baggage allowance is based on either the weight concept or the piece concept, depending on your destination. For most destinations (weight concept), Economy passengers can check in 25-35 kg, Premium Economy allows 35 kg, Business Class permits 40 kg, and First/Suites Class allows 50 kg. For flights to and from the USA and Canada (piece concept), Economy and Premium Economy passengers are allowed two pieces, each up to 23 kg, while Business and First Class passengers can carry two pieces, each up to 32 kg. Your specific allowance will be indicated on your ticket.

Question 6

How can I check the status of my mishandled or lost baggage?

Accepted Answer

If your checked baggage is mishandled or lost, you can contact the Singapore Airlines Lost & Found Office nearest to you for immediate assistance. Alternatively, you can check the status of your baggage by entering your File Reference number in the Baggage Portal on the Singapore Airlines website. For damaged baggage, it is recommended to report it within 7 days of your flight's arrival.

Question 7

What should I do if I left a personal item on board an aircraft or at the airport?

Accepted Answer

If you have left items behind on a Singapore Airlines aircraft that arrived in Singapore, or at one of their lounges at Changi Airport, you can submit a search request through their official website. For items left behind at other locations, it is advised to get in touch with the local Lost & Found office at that specific airport as soon as possible.

Question 8

Can I change my flight details if I have already purchased additional baggage?

Accepted Answer

Yes, if you change your flight date, timing, or itinerary under Singapore Airlines' Global Waiver Policy or Complimentary Rebooking Policy, your additional baggage booking should be applicable to your new flights. It is advisable to manage your booking online or contact customer service to ensure the additional baggage is transferred correctly.

Question 9

How can I retrieve my KrisFlyer membership number if I've forgotten it?

Accepted Answer

If you have forgotten your KrisFlyer membership number, you should not enroll as a new member, as each individual is allowed only one account. Instead, go to the 'Log-in Help' section on the Singapore Airlines website and use the KrisFlyer number search option. You will need to provide your first name, last name, date of birth, the email address registered with your account, and the correct answer to your security question. Your KrisFlyer number will then be emailed to you. Alternatively, you can contact KrisFlyer Membership Services for assistance.

Question 10

What happens if Singapore Airlines cancels my flight?

Accepted Answer

If Singapore Airlines cancels your flight, they will typically notify passengers via text or WhatsApp message. Under their cancellation policy, passengers are entitled to a refund or have the option to request a flight change. A waiver of the change fee and fare difference would be applicable. In the case of a non-refundable fare, travel credit may be offered. If the cancellation causes an overnight delay, accommodation and meals may also be provided.

Question 11

How can I call Singapore Airlines customer service from another country?

Accepted Answer

If you need to call Singapore Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
KrisFlyer Membership Services	+65 6789 8188 Call now
Lost and Found Office	+65 1800 224 4243 Call now
PPS Club Members	+65 9184 8888 Call now
Direct line	+65 6223 8888 Call now
Customer Service (India - from overseas)
Reservations/Queries	+91 22 5016 6046 Call now
Customer Service (Indonesia)
General Enquiries	+62 21 25617913 Call now Monday – Friday, 0800 – 1800 (Western Indonesia Time) +62 21 30049324 Call now Monday – Friday, 0800 – 1800 (Western Indonesia Time)
Customer Service (United Kingdom)
General Enquiries	+44 844 800 2380 Call now
Customer Service (USA)
Reservations, KrisFlyer services, and general enquiries	+1 833 727 0118 Call now 24 hours daily
Emergency/ Hotline
Emergency/ Hotline	+65 6407 5332 Call now
Lost and Found Office (From Overseas)	+65 6224 4243 Call now

Singapore Airlines Customer Service Number, Support Phone & Contact Info

About Singapore Airlines & Customer Service

Singapore Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)