Question 1

How can I contact Azul Brazilian Airlines customer service?

Accepted Answer

You can contact Azul customer service by phone at +55 11 4003-1118 for capitals and metropolitan areas, or 0800 887 1118 for other localities in Brazil. For international service, you can call +55 11 4003-3255. Azul also offers support via WhatsApp at +55 11 4004-2985, through their official website's help section, or via their virtual assistant, Céu.

Question 2

What is Azul's policy for flight changes and cancellations?

Accepted Answer

If you cancel a flight, you may choose to receive the value in Azul Credits or a money refund. Fees may apply depending on the fare rules, but some flexible fares (Class Y for domestic, Class C for international) booked through the Customer Service Center may not incur change or cancellation fees. Refunds via Azul Credits are typically processed within 72 hours.

Question 3

What are the rules for checked baggage on Azul flights?

Accepted Answer

Checked luggage typically has a maximum weight of 23kg and dimensions of 80 cm (height), 50 cm (width), and 28 cm (length). Bags exceeding 45 kg are generally not accepted as checked luggage and must be shipped as cargo. Additional baggage can be purchased, and fees vary.

Question 4

What should I do if my baggage is lost, delayed, or damaged?

Accepted Answer

If your baggage is lost, delayed, or damaged, you should register the occurrence at the Azul baggage counter or the airport before leaving the arrival area. Keep your baggage tag and boarding pass, as these documents are usually required. You can then follow up on your request through the official channels.

Question 5

How can I request special assistance for my flight?

Accepted Answer

Passengers requiring special assistance, such as wheelchair support, reduced mobility assistance, or medical support, should contact the Azul Center at 4003-1118 or 0800 887 1118. It is recommended to make such requests at least 48 hours in advance for international flights to ensure arrangements can be made.

Question 6

What is the TudoAzul loyalty program?

Accepted Answer

TudoAzul is Azul's official and free loyalty program that allows members to earn points through flights and daily routines, which can then be redeemed for future trips and benefits. The program also offers options to accumulate, use, and renew points, and has partnerships for earning points through online purchases.

Question 7

Is there a 24-hour free cancellation policy for Azul flights?

Accepted Answer

According to Brazilian law, you generally have 24 hours to cancel a flight free of charge if the flight is more than 7 days away. Azul's policy states that you will get a full refund for canceling tickets within the same day of reservation, provided the departure date is at least one week prior to the cancellation date.

Question 8

How do I get a refund for a canceled flight by Azul?

Accepted Answer

In case of a flight cancellation by Azul, you may choose to receive the value paid as Azul Credits or a money refund to your original payment method without fees. If you need support, you can contact Azul's team.

Question 9

What are the baggage restrictions for carry-on and personal items?

Accepted Answer

While specific dimensions for carry-on and personal items are not detailed in the provided search results, general information about carry-on and personal luggage is available on Azul's website. It is advisable to check the official website or contact customer service for the most current restrictions.

Question 10

How can I call Azul Brazilian Airlines customer service from another country?

Accepted Answer

If you need to call Azul Brazilian Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Aviation Consumer Protection Division	+1 202 366 0511 Call now +1 202 366 2220 Call now
Azul Cargo	+55 4003 8399 Call now
Azul Travels	+55 4003 1181 Call now +55 800 880 2985 Call now
Azul Tsa Pre✓®	+1 866 289 9673 Call now
Customer Service	+55 11 4003 1118 Call now +55 11 4003 3255 Call now +55 800 884 4040 Call now
Special Service	+55 800 881 0500 Call now
Tudo Azul	+55 4003 1141 Call now +55 11 4003 1141 Call now +55 800 880 1141 Call now +55 800 887 1118 Call now
Customer Service (Portugal)
Portugal	+351 800 602 985 Call now
Emergency/ Hotline
Dot Hotline	+1 800 455 9880 Call now +1 800 778 4838 Call now
Investors/ Franchising
Investors/ Franchising	+55 11 4831 2880 Call now
Toll-Free Number
From USA and Canada (Toll Free)	+1 888 587 2985 Call now
WhatsApp
WhatsApp Service	+55 11 4004 2985 Call now Daily

Azul Brazilian Airlines Customer Service Number, Support Phone & Contact Info

About Azul Brazilian Airlines & Customer Service

Azul Brazilian Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)