Question 1

What is LAM Mozambique Airlines' baggage allowance?

Accepted Answer

For carry-on baggage, passengers are generally allowed one piece with a maximum weight of 5 kg and dimensions not exceeding 55 cm x 30 cm x 20 cm (L x W x H). Checked baggage allowance varies by route and fare class; typically, Economy Class passengers are allowed 20 kg and Business Class passengers 30 kg on domestic and regional flights. For some international routes, a piece concept may apply, allowing two pieces of luggage, often up to 23 kg each for Economy Class.

Question 2

How can I check in for my LAM Mozambique Airlines flight?

Accepted Answer

Online check-in is available via the official LAM Mozambique Airlines website, usually starting 24 hours before the scheduled departure time. Alternatively, passengers can check in at the airport counters, which typically open 180 minutes (3 hours) prior to departure.

Question 3

How can I change or cancel my LAM Mozambique Airlines booking?

Accepted Answer

To change or cancel your booking, you should contact the LAM Call Center at +258 839511737 or visit a LAM Mozambique Airlines office. Please note that fees may apply for changes or cancellations, depending on the type of fare purchased.

Question 4

What should I do if my baggage is lost, damaged, or misplaced?

Accepted Answer

In case of lost, damaged, or misplaced baggage, or any items inadvertently left on an LAM aircraft, you should immediately contact the Lost & Found desk at your destination airport before leaving the arrivals hall to formalize a complaint and follow the established procedures. For further information, you can also contact the LAM Customer Service Call Center.

Question 5

Does LAM Mozambique Airlines offer special assistance for passengers?

Accepted Answer

Yes, LAM Mozambique Airlines provides special assistance for passengers with reduced mobility, disabilities, visual or hearing impairments, elderly passengers, pregnant passengers, and families with children. Requests for special assistance should be made at the time of booking or during check-in.

Question 6

How can I contact LAM Mozambique Airlines customer service from abroad?

Accepted Answer

You can contact the Global Customer Service at +258 21 468 800 for general inquiries. The Client Line at +258 839511737 is also available for reservations, schedules, and other information. For non-urgent queries, you can send an email to callcenter@lam.co.mz for general inquiries or reservas@lam.co.mz for reservations.

Question 7

What payment methods does LAM Mozambique Airlines accept?

Accepted Answer

LAM Mozambique Airlines accepts various payment methods, including Visa, MasterCard, and Arca for flight bookings.

Question 8

What is the policy for unaccompanied minors traveling with LAM Mozambique Airlines?

Accepted Answer

LAM Mozambique Airlines offers special assistance for unaccompanied children aged between 5 and 12 years. However, minors aged between 12 months and 4 years are not permitted to travel without an accompanying adult.

Question 9

How can I get information about promotional fares?

Accepted Answer

Information regarding promotional fares is available on the official LAM Mozambique Airlines website. You can also obtain details by contacting the LAM Call Center at +258 839511737 or by visiting any LAM sales office or counter.

Question 10

What are the rules for traveling with pets on LAM Mozambique Airlines?

Accepted Answer

Pets can be transported in the cargo hold as checked baggage (AVIH) if they exceed cabin limits, provided they are in IATA-compliant hard plastic or fiberglass crates with secure locking mechanisms and adequate ventilation. For cabin travel, the combined weight of the animal and its cage should not exceed 7 kg, and the cage must meet specific dimensions (e.g., 25cm x 50cm). A valid veterinary vaccination card is mandatory, and restrictions apply to pregnant or in-heat females. The weight of the animal is generally considered excess baggage.

Question 11

How can I call LAM Mozambique Airlines customer service from another country?

Accepted Answer

If you need to call LAM Mozambique Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Client Line
International Support	+258 83 951 1737 Call now 24/7 CAT
Global Customer Service
International Support	+258 21 468 800 Call now 24/7
Special Assistance
Special Assistance Requests	+258 21 492 100 Call now

LAM Mozambique Airlines Customer Service Number, Support Phone & Contact Info

About LAM Mozambique Airlines & Customer Service

LAM Mozambique Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)