Question 1

How can I check in for my Air Seychelles flight?

Accepted Answer

Passengers can check in online by visiting the Air Seychelles website, navigating to the 'my trips' tab, and entering their booking reference and last name. Online check-in is available between 24 and 1 hour before scheduled departure for domestic flights and between 24 and 2 hours for international flights.

Question 2

What is the baggage allowance for Air Seychelles flights?

Accepted Answer

For regional flights, Business Class passengers are allowed 40 kg checked baggage and 12 kg hand baggage, while Economy Class passengers get 30 kg checked baggage and 7 kg hand baggage. For domestic flights (Mahé to Praslin), residents are allowed 15 kg checked baggage and 5 kg hand baggage, and non-residents get 23 kg checked baggage and 5 kg hand baggage. No single item of checked baggage should exceed 32 kg.

Question 3

How can I purchase excess baggage?

Accepted Answer

Excess baggage can be purchased online, at sales offices, or at the airport. Purchasing excess baggage online is generally cheaper than at the airport.

Question 4

What is Air Seychelles' policy on flight cancellations and changes?

Accepted Answer

Air Seychelles' fare conditions vary depending on the ticket class and fare type. Non-refundable tickets are generally not eligible for refunds but may allow changes subject to fees. Flexible or refundable fares typically permit cancellations with a refund or travel credit, provided the request complies with stipulated deadlines. Change fees and fare differences may apply when modifying travel dates or routes.

Question 5

How do I request special assistance for my flight?

Accepted Answer

Special assistance requests should be sent via email to support@airseychelles.com at the time of booking or no later than 72 hours prior to departure. For medical conditions requiring assistance, a medical form must be submitted to medif@airseychelles.com 72 hours prior to departure.

Question 6

How can I get a refund for my ticket?

Accepted Answer

Refunds for fully-refundable, unused tickets purchased by credit card, cash, or cheque are issued within 60 business days of receipt of the refund application. Eligibility for a refund depends on the ticket's fare conditions and timely submission of the cancellation request.

Question 7

Can I manage my booking online?

Accepted Answer

Yes, passengers can manage their reservations online via the Air Seychelles website or mobile app. This feature allows travelers to review, change or cancel flights, select new seats, and purchase additional services.

Question 8

What should I do if my baggage is lost or mishandled?

Accepted Answer

In the event of mishandled baggage, Air Seychelles will make every effort to reunite you with your baggage as soon as possible. They will address baggage complaints and promptly update guests with new information, advising on compensation based on their contract of carriage and related international rules. You can contact the baggage claim department for assistance.

Question 9

Does Air Seychelles have a mobile application?

Accepted Answer

Yes, Air Seychelles offers a mobile application for both Android and iOS devices. The app allows users to search, book, view, and manage flights, as well as check-in and receive notifications.

Question 10

What are the contact details for Air Seychelles' cargo department?

Accepted Answer

For inquiries regarding baggage exceeding 32 kg or general cargo, you can contact the Air Seychelles cargo department by phoning +248 4391046 or +248 4391311, or by emailing cargocommercial@airseychelles.com.

Question 11

How can I call Air Seychelles customer service from another country?

Accepted Answer

If you need to call Air Seychelles from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cargo Department
Cargo Commercial	+248 4 391 046 Call now +248 4 391 311 Call now
Customer Service
Customer Service	+248 2 507 796 Call now +248 2 575 639 Call now +248 2 633 795 Call now
General Info
General Info	+248 4 391 000 Call now

Air Seychelles Customer Service Number, Support Phone & Contact Info

About Air Seychelles & Customer Service

Air Seychelles's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)