Question 1

How can I contact SriLankan Airlines customer service from abroad?

Accepted Answer

You can reach the SriLankan Airlines Global Contact Center 24/7 IST by calling +94117771979. Additionally, country-specific reservation numbers are available, such as +18003427832 for callers from the US and Canada, and +442032750200 for callers from the UK.

Question 2

How do I request special assistance, such as a wheelchair, for my flight?

Accepted Answer

Special assistance requests, including wheelchair service, should be made during the booking process or at least 72 hours prior to your flight. You can submit a request via the airline's disability assistance request page on their official website or by contacting the Global Contact Center at +94117771979. For direct wheelchair service inquiries, you may also call +18445238011.

Question 3

What is SriLankan Airlines' baggage allowance policy?

Accepted Answer

Baggage allowance on SriLankan Airlines varies based on your cabin class and specific route. Typically, Economy Class passengers are permitted to check up to 30 kg, while Business Class passengers can check up to 40 kg. For flights to or from the Americas, a piece-based system applies instead of a weight-based system. Your exact baggage allowance will be clearly indicated on your e-ticket.

Question 4

How can I pre-purchase additional baggage?

Accepted Answer

You have the option to pre-purchase additional baggage at discounted rates through the SriLankan Airlines official website. For more detailed information regarding rates and procedures, it is recommended to contact the Global Contact Center.

Question 5

How do I request a refund for a cancelled ticket?

Accepted Answer

If your ticket was purchased directly online via srilankan.com or the SriLankan Airlines mobile application, you can submit your refund request using the online refund request form. For tickets bought through a travel agent or a SriLankan Airlines ticket office, you must contact them directly to process your refund. Refund requests are generally eligible if made within one year of the ticket purchase date.

Question 6

Can I change my flight dates or route?

Accepted Answer

For tickets purchased online, you can often modify your travel dates or route using the 'Manage My Booking' feature on the website, typically up to 5 hours before your flight's departure. The first change before travel may not incur a penalty fee, though any difference in fare will apply. For other ticket types or complex changes, please contact the Global Contact Center or your travel agent.

Question 7

How can I check my flight status?

Accepted Answer

You can check the real-time status of any SriLankan Airlines flight by visiting the 'Flight Status' section on the official SriLankan Airlines website. This will provide you with up-to-date information regarding departures and arrivals.

Question 8

How do I contact the FlySmiLes frequent flyer program?

Accepted Answer

For all inquiries related to the FlySmiLes frequent flyer program, you can contact the FlySmiLes Service Centre. Alternatively, assistance is also available through the 24-hour Global Contact Centre at +94117771979.

Question 9

What should I do if my baggage is delayed, lost, or damaged?

Accepted Answer

If your baggage is delayed or lost, it is crucial to report it immediately before leaving the airport. For any concerns or complaints regarding lost, damaged, or delayed baggage, you should contact the customer support department, or the airline's city or airport offices.

Question 10

Does SriLankan Airlines offer online check-in?

Accepted Answer

Yes, SriLankan Airlines provides the convenience of online and mobile check-in services. This allows passengers to check in for their flights and obtain their boarding passes prior to arriving at the airport.

Question 11

How can I call SriLankan Airlines customer service from another country?

Accepted Answer

If you need to call SriLankan Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Canada Reservations
Toll-Free	+1 800 342 7832 Call now
Global Contact Center
Global Hotline	+94 117 771 979 Call now 24/7 IST
Special Assistance/Wheelchair Service
Toll-Free	+1 844 523 8011 Call now
UK Reservations
Reservations	+44 20 3275 0200 Call now
US Reservations
Toll-Free	+1 800 342 7832 Call now

SriLankan Airlines Customer Service Phone Number & Contact Information

How to Contact SriLankan Airlines

SriLankan Airlines Customer Service Phone Numbers

SriLankan Airlines Customer Service FAQ