Question 1

How can I contact Ural Airlines customer service from abroad?

Accepted Answer

For international calls, you can reach Ural Airlines customer service at +7 (499) 920 22 52. Additionally, specific numbers are available for passengers calling from Kyrgyzstan (+99 655-04-00-00-5) and Tajikistan (+992 77-777-0808).

Question 2

What is Ural Airlines' policy on flight cancellations and refunds?

Accepted Answer

Ural Airlines generally allows flight cancellations and changes without penalty within 24 hours of purchase. Refund policies vary by fare type; Promo Light fares are typically non-refundable, while Promo fares may allow cancellation for a fee. Economy, Premium Economy, and Business fares are usually refundable before departure.

Question 3

What is the carry-on baggage allowance for Ural Airlines flights?

Accepted Answer

Passengers are generally permitted one piece of cabin baggage with a maximum weight of 10 kg and dimensions not exceeding 55 cm x 40 cm x 20 cm (length x width x height). A personal item, such as a purse or laptop bag, that fits under the seat in front of you is also allowed.

Question 4

What is the checked baggage allowance for Ural Airlines?

Accepted Answer

Checked baggage allowance depends on the ticket fare and destination. While some fares, like 'No Bags,' do not include free checked baggage, Economy class typically allows one bag up to 23 kg. Business class passengers may have an allowance of two bags, each up to 32 kg. The sum of the three dimensions for each checked bag must not exceed 203 cm.

Question 5

How can I check in for my Ural Airlines flight?

Accepted Answer

You can check in for your Ural Airlines flight online via the official website, usually starting 24 hours before the scheduled departure. Airport check-in counters open 180 minutes prior to departure. While kiosk check-in is generally not available, app check-in may be an option.

Question 6

What should I do if my baggage is oversized or overweight?

Accepted Answer

If your baggage exceeds 203 cm in the sum of three dimensions or is overweight, it is considered oversized or overweight. It is recommended to inform the airline in advance to ensure space in the aircraft hold. Fees for excess baggage can be paid when purchasing the ticket or at the airport of departure.

Question 7

Can I transport sports equipment with Ural Airlines?

Accepted Answer

Yes, sports equipment can be transported. For ski equipment, one set (comprising one pair of skis + boots + poles or a snowboard + boots) can often be carried in addition to main baggage, with a weight limit of 23 kg and dimensions up to 350 cm in the sum of three dimensions. For 'Promo' fares, transportation of sports equipment is typically subject to a fee.

Question 8

How can I provide feedback or ask a question online?

Accepted Answer

You can find answers to common questions in the FAQ section on the official website. For further assistance, you can contact the airline's ticket offices, utilize the Chat Bot, or submit your query through the feedback form available on the website.

Question 9

Does Ural Airlines offer a loyalty program for frequent flyers?

Accepted Answer

Yes, Ural Airlines operates a frequent-flyer program known as 'Wings,' which allows passengers to earn and redeem bonuses.

Question 10

What is the policy for changing flight dates or routes?

Accepted Answer

Changes such as rescheduling or rerouting can often be made by directly contacting the airline. The ability to change and any associated fees or fare differences will depend on the specific fare rules of your ticket. Some promotional campaigns may offer changes with reduced or no penalties, aside from a booking fee.

Question 11

How can I call Ural Airlines customer service from another country?

Accepted Answer

If you need to call Ural Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Care
Call Center	+7 499 652 53 22 Call now 24/7 MSK
Customer Support Kyrgyzstan
For passengers from Kyrgyzstan	+996 550 400 005 Call now
Customer Support Tajikistan
For passengers from Tajikistan	+992 77 777 0808 Call now
International Call Center
International Calls	+7 499 920 22 52 Call now 24/7 MSK

Ural Airlines Customer Service Number, Support Phone & Contact Info

About Ural Airlines & Customer Service

Ural Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)