Question 1

Is Jet Airways currently operating flights?

Accepted Answer

No, Jet Airways ceased all flight operations in April 2019 due to financial difficulties. The Supreme Court of India ordered the airline's liquidation on November 7, 2024, and it is currently in the process of liquidation.

Question 2

How can I get a refund for a cancelled Jet Airways ticket?

Accepted Answer

If you had booked tickets and filed a claim during the Corporate Insolvency Resolution Process (CIRP), you should check if your name appears in the List of Creditors (LOC) on the Jet Airways website. If your claim was admitted, you are entitled to a refund of your actual dues, subject to a maximum of Rs. 15,000.

Question 3

Can I still apply for a refund if I missed the deadline during the insolvency process?

Accepted Answer

No, the Corporate Insolvency Resolution Process (CIRP) is concluded, and no further claims can be admitted now as the company is being restructured as per a Court Approved Resolution Process.

Question 4

What if I paid more than Rs. 15,000 for my tickets?

Accepted Answer

Under the Court Approved Resolution Process, the maximum refund entitlement for ticket refunds is Rs. 15,000 per party whose name appears in the List of Creditors, even if the original ticket cost was higher.

Question 5

What happened to my JP Miles (now InterMiles)?

Accepted Answer

The Jet Privilege Loyalty programme, now known as InterMiles, is governed by a separate company under separate management. Jet Airways cannot revalidate your JP Miles. You should visit the InterMiles website or contact their customer services team for information regarding the program.

Question 6

How should I contact the company for further queries regarding ticket refunds?

Accepted Answer

For all ticket refund related queries, you should write directly to the professional agency engaged by the Monitoring Committee at ticket.jetclaims@in.gt.com. It is advised not to copy or write to any other email ID, call, or visit any Jet offices personally, as such inquiries will not be responded to.

Question 7

What if I booked my ticket through a travel agent or online travel aggregator?

Accepted Answer

If you booked through a travel agent or online travel aggregator and their name appears in the List of Creditors with an admitted claim, they will be entitled to a maximum refund of Rs. 15,000. You should connect with your travel agent or online travel aggregator for details on the claims they filed on your behalf.

Question 8

Can I opt for credit for future ticket purchases instead of a cash refund?

Accepted Answer

If your name appears in the List of Creditors and the amount claimed is admitted, you may be entitled to either a cash refund of your outstanding dues or ticket credits for equivalent amounts, subject to a maximum of Rs. 15,000. The company will publish the process and timelines on its website when it initiates this option.

Question 9

How can I call Jet Airways customer service from another country?

Accepted Answer

If you need to call Jet Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+31 20 310 3030 Call now +44 808 101 1199 Call now
For Bengaluru, Chennai, Delhi, Hyderabad, Kolkata and Mumbai. For other cities, please prefix the ci	+91 22 3989 3333 Call now
from anywhere in India	+91 80 3924 3333 Call now
Headquarters
Headquarters	+91 22 6121 1000 Call now
Media
Media	+33 1 58 01 01 30 Call now +33 1 58 01 01 31 Call now +44 20 3675 2614 Call now +44 20 7632 4800 Call now
Toll-Free Number
Toll-Free Number	+1 877 835 9538 Call now

Jet Airways Customer Service Number, Support Phone & Contact Info

About Jet Airways & Customer Service

Jet Airways's Customer Service Phone Numbers

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