Question 1

How can I contact Nouvelair customer service?

Accepted Answer

Nouvelair provides several contact options. You can reach their customer service by phone at +216 70 020 920 (Tunisia), +33 1 87 64 10 00 (France), or +44 204578 1211 (UK). They also offer support via email at customer.callcenter@nouvelair.com, and through direct messages on social media platforms like Facebook, Instagram, and Twitter. Additionally, a LiveChat service is available on their website.

Question 2

What is Nouvelair's baggage allowance policy?

Accepted Answer

Baggage allowance varies by destination and fare type. Generally, passengers are allowed one carry-on bag up to 8 kg (or 10 kg for certain destinations like France, Belgium, UK, and Algeria) with dimensions not exceeding 55 x 35 x 25 cm. Checked baggage allowances also differ; for example, standard tickets for France, Belgium, and the UK typically allow 25 kg, while flights to Algeria allow 30 kg, and Turkey allows 40 kg (2 bags x 20kg). Excess baggage can be purchased for an additional fee, and items over 32 kg or exceeding 158 cm in total dimensions are considered oversized and require special handling and fees.

Question 3

How can I check in for my Nouvelair flight?

Accepted Answer

Nouvelair offers airport check-in. For international flights, passengers should check in 3 hours to 1 hour prior to the scheduled departure time, while for domestic flights, it's 60 minutes prior. Web check-in is also available, typically opening 48 hours before departure and closing 2 hours before. Passengers can select seats and obtain their boarding pass online.

Question 4

What is Nouvelair's refund and cancellation policy?

Accepted Answer

Nouvelair's refund policy depends on the fare conditions. Voluntary cancellations may be subject to a fee or be non-refundable, especially for "LIGHT," "EASY," and "EASY MAX" fares. However, if Nouvelair cancels a flight, passengers are entitled to a full refund or re-routing. A 24-hour cancellation policy allows for a full refund if a ticket is canceled within 24 hours of purchase, provided the flight departure is at least a week away.

Question 5

Does Nouvelair offer special assistance for passengers with reduced mobility or other needs?

Accepted Answer

Yes, Nouvelair provides special assistance for passengers with special needs, including those with reduced mobility, infants, expectant mothers, and unaccompanied minors. Passengers requiring mobility support can request wheelchair services. It is recommended to send requests to their passenger assistance service at customer.callcenter@nouvelair.com or contact them by phone at least 48 hours before departure to arrange necessary support.

Question 6

Can I change my flight booking with Nouvelair?

Accepted Answer

Flight changes are generally possible, but conditions and fees apply depending on the fare type. For example, "EASY MAX" fares allow free changes up to 10 days before departure (fare difference applicable) and changes with a fee up to 3 hours before departure. Fare type changes are not permitted once a ticket has been issued.

Question 7

What should I do if my baggage is lost or damaged?

Accepted Answer

In case of lost or damaged baggage, passengers should immediately fill out a Property Irregularity Report (PIR) upon arrival at the airport.

Question 8

Does Nouvelair offer in-flight services or entertainment?

Accepted Answer

Nouvelair primarily offers economy class cabins. While they do not have in-flight entertainment, passengers have access to "Destination," the official magazine. Passengers can pre-book meals and purchase light refreshments and beverages from the buy-on-board menu. Special meals must be pre-booked at least 24 hours prior to departure. Lounge passes are also available for purchase at certain airports.

Question 9

Can I select my seat online?

Accepted Answer

Yes, Nouvelair offers online seat selection, which may be free or incur a nominal fee depending on your flight booking.

Question 10

How can I call Nouvelair customer service from another country?

Accepted Answer

If you need to call Nouvelair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+216 70 020 900 Call now +33 1 87 64 10 00 Call now +44 20 4578 1211 Call now
Direct line	+216 70 020 920 Call now
Customer Service Spain
Direct line	+34 910 37 42 77 Call now

Nouvelair Customer Service Number, Support Phone & Contact Info

About Nouvelair & Customer Service

Nouvelair's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)