Question 1

How can I change my flight booking?

Accepted Answer

You can change your flight online via etihad.com/manage. Fees may apply depending on your fare type and route. Changes can typically be made up to four hours before your flight. If you booked through a travel agent, you must contact them directly to make changes.

Question 2

How do I request a refund for my ticket?

Accepted Answer

To request a refund, visit etihad.com/manage, enter your flight details, and select 'Cancel/refund'. Eligibility and refund amount depend on your fare type and whether any part of your journey has been flown. A 24-hour cancellation policy applies to direct bookings. If you booked through a travel agent, contact them for refunds.

Question 3

What is Etihad Airways' checked baggage allowance?

Accepted Answer

Checked baggage allowance varies by destination and fare type. For Economy Class (excluding Basic fare), it's generally two bags up to 23kg each. For Business, First, and The Residence, it's two bags up to 32kg each. For flights to other destinations, multiple bags are allowed as long as the total weight is within your allowance. Basic fares do not include checked baggage.

Question 4

How do I request special assistance or a wheelchair for my flight?

Accepted Answer

You can request special assistance, including wheelchair services, through Etihad's Contact Centres, Live Chat bot, or virtual WhatsApp assistant up to 48 hours before your flight. Guests with visual or hearing impairments can also request wheelchair assistance online via 'Manage Trip'. Wheelchair and mobility assistance is provided free of charge.

Question 5

What should I do if my baggage is delayed or damaged?

Accepted Answer

If your baggage is delayed, you can contact customer support. If you did not report delayed baggage before leaving the airport, contact the Baggage Services team within 21 days if your flight was operated by Etihad Airways. For damaged baggage, complete and submit a Baggage Claim Form within 7 days of arrival.

Question 6

How can I join the Etihad Guest loyalty program?

Accepted Answer

You can join the Etihad Guest loyalty program easily online by filling out a short form, or by joining when booking your flight. You can also enroll onboard by connecting to Wi-Fi and completing the form.

Question 7

Can I earn miles for flights I took before joining Etihad Guest?

Accepted Answer

Yes, you can claim miles for eligible flights taken up to three months before you joined Etihad Guest. You need to submit a request to have these miles credited to your account.

Question 8

What happens if my Etihad Airways flight is cancelled or significantly changed?

Accepted Answer

If your flight is cancelled or significantly changed, Etihad Airways will notify you via email and notification. You will be provided with options, which may include accepting the change, choosing a new flight, or requesting a refund. For cancellations more than three days in advance, alternative flight options are available at etihad.com/manage.

Question 9

What is the cabin baggage allowance for Etihad Airways?

Accepted Answer

In Economy Class, you are allowed one cabin bag weighing no more than 7kg and not exceeding 56cm x 36cm x 23cm. For The Residence, First, or Business Class, you are entitled to two cabin bags with a combined weight of up to 12kg (or one bag up to 12kg for flights to/from the U.S.), plus an additional smaller bag up to 5kg.

Question 10

How can I call Etihad Airways customer service from another country?

Accepted Answer

If you need to call Etihad Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Australia	+61 1300 532 215 Call now
China	+86 400 882 2050 Call now
France	+33 1 57 32 43 43 Call now
Greece	+30 21 1198 6206 Call now
India	+91 1800 123 3901 Call now
Ireland	+353 1 656 9900 Call now
Italy	+39 02 2333 1300 Call now
Japan	+81 3 3298 4719 Call now
Kenya	+254 20 7650946 Call now
Korea	+82 2 3483 4888 Call now
Malaysia	+60 3 7724 4340 Call now
Netherlands	+31 20 203 5444 Call now
Philippines	+63 2 7792 6044 Call now
Singapore	+65 6818 5555 Call now
Spain	+34 900 810 474 Call now
Switzerland	+41 844 002 211 Call now
United Kingdom	+44 345 608 1225 Call now
United States	+1 877 690 0767 Call now
Global Customer Service (Reservations, Baggage, Loyalty)
International	+1 888 416 7355 Call now 24 hours, 7 days
Headquarters
Headquarters	+971 600 555666 Call now
Toll-Free Number
Canada	+1 866 948 1081 Call now

Etihad Airways Customer Service Number, Support Phone & Contact Info

About Etihad Airways & Customer Service

Etihad Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)