Question 1

How can I contact Fly Namibia customer service?

Accepted Answer

You can contact Fly Namibia's customer care by calling +264 83 339 0011. For specific inquiries, you can also send emails to info@flynamibia.com.na for general queries, customercare@flynamibia.com.na for complaints and compliments, or refunds@flynamibia.com.na for refund-related matters.

Question 2

What are Fly Namibia's customer service operating hours?

Accepted Answer

Fly Namibia's Customer Care operates from Monday to Friday, 8 am to 5 pm CAT, and on Saturdays from 8 am to 1 pm CAT.

Question 3

What is Fly Namibia's baggage allowance policy?

Accepted Answer

Passengers are generally allowed one piece of carry-on baggage weighing up to 5kg (or 7kg on some routes) and one checked bag up to 20kg. Infants are permitted up to 10kg of checked baggage, in addition to one stroller and one car seat free of charge. Any excess baggage will incur charges per kilogram, with rates varying for domestic and regional flights.

Question 4

How do I cancel my flight ticket with Fly Namibia?

Accepted Answer

You can cancel your flight ticket by contacting Fly Namibia's call center at +264 83 339 0011 or by sending an email to info@flynamibia.com.na.

Question 5

Will I receive a refund if I cancel my flight?

Accepted Answer

Fly Namibia tickets are subject to specific terms and conditions. Generally, cancelling a flight may result in a 100% cancellation penalty fee on your ticket, meaning tickets are typically non-refundable.

Question 6

Does Fly Namibia provide special assistance for passengers with disabilities?

Accepted Answer

Yes, Fly Namibia offers special assistance for customers with disabilities. It is recommended to contact their call center at +264 83 339 0011 for additional information and to arrange any necessary support prior to your travel.

Question 7

How can I check in for my Fly Namibia flight?

Accepted Answer

Fly Namibia provides an online check-in service available on their website. Online check-in opens 24 hours before the scheduled departure time of your flight and closes 2 hours prior to departure.

Question 8

Can I hold or reserve a flight ticket with Fly Namibia?

Accepted Answer

No, Fly Namibia does not currently offer the option to hold or reserve a flight ticket.

Question 9

How do I receive my ticket after booking online?

Accepted Answer

Upon booking your flight online, you will receive an electronic ticket, also known as an e-ticket, which will be sent to the email address you provided during the booking process.

Question 10

What should I do if my baggage is delayed or lost?

Accepted Answer

For assistance with delayed or lost baggage, it is advisable to contact Fly Namibia's main customer service line at +264 83 339 0011.

Question 11

How can I call Fly Namibia customer service from another country?

Accepted Answer

If you need to call Fly Namibia from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Care
Reservations	+264 83 339 0011 Call now Mon-Fri 8am-5pm, Sat 8am-1pm CAT

Fly Namibia Customer Service Phone Number & Contact Information

How to Contact Fly Namibia

Fly Namibia Customer Service Phone Numbers

Fly Namibia Customer Service FAQ