Question 1

What is ASKY Airlines' baggage allowance for carry-on luggage?

Accepted Answer

Business Class passengers can carry 10 kg, and Economy Class passengers can carry 7 kg. The dimensions must not exceed 55 cm x 25 cm x 40 cm (Length x Width x Height).

Question 2

What is ASKY Airlines' checked baggage allowance?

Accepted Answer

Business Class passengers are allowed two pieces of 32 kg each, and Economy Class passengers are allowed two pieces of 23 kg each. ASKY Club members may receive additional allowances based on their tier.

Question 3

How can I check in for my ASKY Airlines flight?

Accepted Answer

You can check in online via the official website from 48 hours to 3 hours before departure. Airport check-in counters typically open 2.5 to 3 hours before departure and close 45-60 minutes prior to takeoff.

Question 4

What is ASKY Airlines' policy on flight cancellations and refunds?

Accepted Answer

Cancellation and refund policies depend on the ticket class and fare conditions. Refundable tickets allow cancellations with administrative charges, while non-refundable tickets may only be eligible for travel credit. Cancellations must be submitted before the scheduled departure time.

Question 5

Can I change or reschedule my ASKY Airlines flight?

Accepted Answer

Yes, flight changes or rescheduling are generally possible but are subject to a change fee and any applicable fare difference. Requests must be made within the validity period of the ticket.

Question 6

How do I request special assistance, such as a wheelchair or services for unaccompanied minors?

Accepted Answer

For wheelchair assistance, you must inform ASKY Airlines at the time of booking. For unaccompanied minors (under 11 years old), ASKY offers an escort service, and necessary formalities must be completed with the airline's consent in advance.

Question 7

Can I request a special meal on my ASKY Airlines flight?

Accepted Answer

Yes, special meals can be requested by contacting the airline directly at least 24 hours before your flight's departure.

Question 8

Does ASKY Airlines have a frequent flyer program?

Accepted Answer

Yes, ASKY Airlines operates a loyalty program called "ASKY Club," which rewards frequent travelers with benefits such as extra baggage allowance and lounge access, depending on their membership tier.

Question 9

How can I contact ASKY Airlines customer service?

Accepted Answer

You can contact ASKY Airlines customer service via their official website or by calling their reservation and office phone numbers.

Question 10

What are the rules for liquids in carry-on baggage?

Accepted Answer

For air transport safety reasons, liquids in the cabin are strictly regulated and must be authorized.

Phone Line	Phone
Corporate
Head Office	+228 22 20 88 18 Call now Mon-Fri 8am-5:30pm GMT
Lagos Office
Lagos Support	+234 902 165 9711 Call now 24/7
Reservations
Togo Support	+228 22 23 05 00 Call now 24/7

ASKY Airlines Customer Service Phone Number & Contact Information

How to Contact ASKY Airlines

ASKY Airlines Customer Service Phone Numbers

ASKY Airlines Customer Service FAQ