Question 1

How can I cancel my flight booking?

Accepted Answer

Most airline tickets are non-refundable. If cancellation is permitted by the airline, you must cancel prior to the scheduled departure time by calling customer service. A cancellation fee of CAD 50 per person per ticket will be charged by Cheapoair.ca.

Question 2

Are flight tickets purchased through Cheapoair.ca refundable?

Accepted Answer

Generally, all airline tickets are fully non-refundable. In specific cases where the airline allows cancellations, a credit for future travel on the same airline may be available, subject to applicable charges and fare differences. However, transaction service fees for cancellations requested within 24 hours of booking are refundable, and the original fare may also be eligible for a full refund if requested within 24 hours.

Question 3

How long does it take for a refund to process and reflect on my credit card?

Accepted Answer

The time to process a refund varies based on the claim and airline policy. It typically takes 6-12 weeks to reflect on your bank/card statement, and sometimes longer.

Question 4

What is Cheapoair.ca's baggage policy?

Accepted Answer

Baggage policies and fees vary significantly by airline, fare class, and sometimes route. Fees typically apply to checked luggage, while carry-on luggage is usually allowed within specified size and weight limits without additional charges.

Question 5

Can I prepay for baggage fees?

Accepted Answer

Many airlines offer the option to prepay baggage fees when booking, which can sometimes result in cheaper rates compared to paying at the airport.

Question 6

What payment methods does Cheapoair.ca accept?

Accepted Answer

Cheapoair.ca accepts major Canadian and US credit/debit cards online, including Visa, Mastercard, American Express, and Discover. Prepaid credit cards are also accepted.

Question 7

What should I do if I believe my account security has been compromised?

Accepted Answer

You should immediately notify customer service at 1-800-525-0400 or feedback@CheapOair.ca.

Question 8

Who should I contact for help once my journey has begun?

Accepted Answer

Once your journey has started, it is advisable to contact the airline or service provider directly in the city/country where you are located.

Question 9

Can I use two different credit cards for a booking?

Accepted Answer

Yes, you may use two different credit cards when booking with an inside sales representative, though an additional service fee may apply based on the ticket's dollar amount.

Question 10

How can I call Cheapoair Canada customer service from another country?

Accepted Answer

If you need to call Cheapoair Canada from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Booking	+1 888 232 9556 Call now
Canada (English)	+1 888 766 3163 Call now
Canada (French)	+1 888 525 7573 Call now
Customer Service	+1 437 317 8029 Call now +1 800 525 0400 Call now +1 845 848 0193 Call now
Toll-Free Number
Toll-Free Number	+1 888 420 2240 Call now

Cheapoair Canada Customer Service Number, Support Phone & Contact Info

About Cheapoair Canada & Customer Service

Cheapoair Canada's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)