Question 1

What is the current status of Go First (formerly GoAir)?

Accepted Answer

Go First, previously GoAir, ceased all flight operations on May 3, 2023, and filed for voluntary insolvency. As of January 2025, the National Company Law Tribunal (NCLT) has ordered the liquidation of the airline.

Question 2

Can I book flights with Go First (formerly GoAir)?

Accepted Answer

No, Go First (formerly GoAir) is no longer operational and has ceased all flight bookings and services since May 3, 2023. The airline is currently undergoing liquidation.

Question 3

How can I get a refund for a cancelled Go First (formerly GoAir) flight?

Accepted Answer

Initially, Go First announced that full refunds would be issued to the original mode of payment for flights cancelled in May 2023. However, due to the airline's insolvency and subsequent liquidation, no refunds can be processed until directed by the court. Customers are advised that the National Company Law Tribunal (NCLT) is handling matters related to Go First's insolvency.

Question 4

Who is responsible for processing refunds for Go First (formerly GoAir) flights?

Accepted Answer

With Go First undergoing liquidation, the responsibility for processing refunds falls under the purview of the insolvency resolution process overseen by the National Company Law Tribunal (NCLT) and the appointed liquidator. Customers are considered creditors in this process.

Question 5

What should I do if I booked my Go First (formerly GoAir) flight through a travel agent?

Accepted Answer

If you booked your Go First flight through an online travel aggregator or a travel agent, any potential refund would typically be processed back to that agent. You would then need to claim the refund from the travel agent. However, the overall refund process is subject to the ongoing liquidation proceedings.

Question 6

Are there any active customer service contact methods for Go First (formerly GoAir)?

Accepted Answer

As Go First has ceased operations and is in liquidation, there are no active customer service channels for general inquiries, bookings, or flight changes. Previous contact numbers and email addresses are unlikely to provide operational support. For matters related to the liquidation, customers are generally advised to monitor official NCLT proceedings.

Question 7

What is the process for customers seeking refunds during Go First's liquidation?

Accepted Answer

Customers seeking refunds are considered operational creditors in the liquidation process. They should monitor the progress of the case on the National Company Law Tribunal (NCLT) website, as no refunds can be processed without court direction. Filing a complaint with a National Consumer Forum might also be an option, but the NCLT has primary jurisdiction over the airline's insolvency.

Question 8

What about baggage claims for Go First (formerly GoAir) flights?

Accepted Answer

Given that Go First ceased operations in May 2023, it is highly improbable to make new baggage claims or resolve old ones through the airline directly. Any such claims would fall under the broader liquidation process, which is focused on settling the airline's debts.

Question 9

Where can I find official updates regarding Go First's liquidation?

Accepted Answer

Official updates regarding Go First's liquidation proceedings are typically published on the website of the National Company Law Tribunal (NCLT) in India. Customers and creditors are advised to monitor these official channels for the latest information.

Question 10

How can I call GoAir customer service from another country?

Accepted Answer

If you need to call GoAir from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Abu Dhabi, UAE	+971 2 418 0841 Call now
Al Khobar, Dammam	+966 13 898 3352 Call now +966 13 898 3353 Call now
Bangkok, Thailand	+66 2 236 9300 Call now +66 2 635 1765 Call now
Customer Service	+91 20 2566 2111 Call now +91 92232 22111 Call now
Doha, Qatar	+974 4444 4400 Call now
Dubai, UAE	+971 4 211 2550 Call now
Fujairah, UAE	+971 9 222 1561 Call now
Kathmandu, Nepal	+977 1 4445574 Call now
Kuwait City	+965 2242 2400 Call now
Malé, Maldives	+960 301 8877 Call now
Muscat, Sultanate Of Oman	+968 24 789333 Call now
Phuket, Thailand	+66 76 351 217 Call now
Direct line	+91 1800 210 0999 Call now

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