Question 1

How can I track my FedEx Express package?

Accepted Answer

You can track your FedEx Express package by entering your tracking number on the FedEx website or through the FedEx mobile app. This allows you to view the estimated delivery date and time, as well as the current status and location of your shipment.

Question 2

What should I do if my package is delayed or shows an 'Exception' status?

Accepted Answer

An 'Exception' status indicates an unexpected event is delaying your package's delivery. You can check the tracking details for more information. If you need further assistance or to dispute a delivery issue, you can contact FedEx Customer Service and say "track" or "representative" for support.

Question 3

How can I change the delivery address or redirect a package?

Accepted Answer

You may be able to change or correct a delivery address or request to redirect a package to another location for pickup through FedEx Delivery Manager or by contacting Customer Service and saying "representative".

Question 4

How do I file a claim for a lost, damaged, or missing package?

Accepted Answer

You can file a claim online through the FedEx website by logging into your account and accessing the "Claims Online" section. For U.S. packages, claims for damaged or missing contents should be filed within 60 calendar days, and for undelivered or lost shipments, within nine months of the shipment date. You can also initiate a claim by calling customer service and saying "claims".

Question 5

How can I get help with billing or invoice inquiries?

Accepted Answer

For billing and invoice inquiries, you can access FedEx Billing Online to view account balances, make payments, and request invoice copies. You can also contact Customer Service and say "billing" for assistance, or reach the FedEx Billing Online Customer Support Team directly at +18338121383.

Question 6

What is the best way to contact FedEx Customer Service for international shipments?

Accepted Answer

For international services and inquiries, you can contact FedEx International Customer Service at +18002474747. You can also find country-specific contact information on the FedEx website.

Question 7

Where can I find information about duties and taxes for international shipments?

Accepted Answer

Information regarding duties and taxes, including when they apply and how to pay them, can be found in the FAQs section of the FedEx website under "Duties and taxes" or "Customs". Generally, the receiver may pay authorities directly upon import.

Question 8

How do I get technical support for FedEx online tools or website issues?

Accepted Answer

For technical support related to FedEx online tools, FedEx.com, or FedEx Ship Manager software, you can contact the Technical Support Help Desk at +18773392774. You can also engage the FedEx Virtual Assistant on fedex.com.

Question 9

How can I order shipping supplies?

Accepted Answer

You can order FedEx shipping supplies online through the FedEx website by searching for "Supplies" or by contacting Customer Service and saying "shipping supplies".

Question 10

What are the general customer service hours?

Accepted Answer

FedEx Customer Service is generally available Monday through Friday, 7 a.m. to 9 p.m. CST, and Saturday, 7 a.m. to 3 p.m. CST. The voice assistant is available 24/7.

Question 11

How can I call FedEx Express customer service from another country?

Accepted Answer

If you need to call FedEx Express from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Support
General Support	+1 800 463 3339 Call now Mon-Fri 7am-9pm, Sat 7am-3pm CST
International Services	+1 800 247 4747 Call now Mon-Fri 7am-9pm, Sat 7am-3pm CST

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