Question 1

How can I inquire about lost property at Kansai Airport?

Accepted Answer

For items lost within the airport premises, you can contact the Airport Information at +81(0)72-455-2500. For items lost in Terminal 1, you can directly call Kansai International Airport Customs at +81(0)72-455-1620. For items lost in Terminal 2, contact Kansai International Airport Customs at +81(0)72-455-1643. If you lost an item on an airplane, at a check-in counter, or on public transport, you should contact the relevant airline or transportation company directly.

Question 2

Where can I find information about parking fees and discounts at Kansai Airport?

Accepted Answer

Information regarding parking fees and available discounts can be found on the Kansai Airport official website, often through a 'Parking Fee Simulator'. For direct inquiries, you can contact the Parking Management Office at +81(0)72-455-2337, which is available 24/7.

Question 3

Can I park at Kansai Airport without a reservation?

Accepted Answer

Yes, even without a reservation, you can park in any available space on the day of your arrival at the airport. You can check the Kansai Airport official website for current parking lot congestion levels.

Question 4

What are the transportation options to and from Kansai Airport?

Accepted Answer

Kansai Airport is well-connected by various transportation methods including trains (JR West and Nankai Electric Railway), limousine buses, taxis, and high-speed ferries. Detailed information on routes, timetables, and fares can be found on the official airport website or the respective transport operators' websites.

Question 5

How many terminals does Kansai Airport have and what are their main functions?

Accepted Answer

Kansai International Airport has two passenger terminals: Terminal 1 (T1) and Terminal 2 (T2). T1 is the main terminal, primarily serving international flights and some domestic flights, and has four floors. T2 is a single-story terminal dedicated to low-cost carriers. A free shuttle bus service connects the two terminals.

Question 6

How can I check the latest flight departure and arrival times for Kansai Airport?

Accepted Answer

You can check real-time flight departure and arrival information on the official Kansai Airport website. The website typically features a 'Flight Search' or 'Today's Departures/Arrivals' section for up-to-date flight schedules.

Question 7

Can I pre-order duty-free items online before my flight from KIX?

Accepted Answer

Yes, Kansai Airport offers an official pre-departure online shop for duty-free items. Orders can typically be placed from 25 days before departure up to a few hours before your flight, depending on the flight time. Reserved items are collected at the airport.

Question 8

What services are available for passengers requiring assistance at Kansai Airport?

Accepted Answer

Kansai Airport provides various services for passengers needing assistance, including information counters with staff (Kanku i-Pal) who can help with airport navigation, flight information, and facility guidance. Wheelchairs and pushchairs are also available for loan. For specific needs, it's advisable to contact the airport information desk in advance.

Question 9

Is Kansai Airport open 24 hours a day?

Accepted Answer

Yes, Kansai International Airport (KIX) is the first 24-hour operated international airport in Japan, providing continuous access for both domestic and international flights.

Question 10

Are there any baggage restrictions for the Kansai Airport Limousine Bus?

Accepted Answer

Yes, there are baggage restrictions for the airport limousine bus. For instance, surfboards are allowed if their longest dimension is no more than 2 meters. Bicycles are permitted only when placed in a specific bag, adhere to size guidelines, and the passenger accepts responsibility for any damage. Breakable items like wine bottles should not be placed in checked baggage. The service does not provide transportation for luggage only.

Question 11

How can I call Kansai Airport customer service from another country?

Accepted Answer

If you need to call Kansai Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Animal Quarantine, Station Kansai Airport Branch	+81 72 455 1956 Call now
Customer Service	+81 72 455 2201 Call now
Kansai Airport Police Station (Osaka Prefectural Police)	+81 72 456 1234 Call now
Kansai Airport Quarantine Station	+81 72 455 1283 Call now
Kobe Plant Protection Station, Kansai Airport Branch	+81 72 455 1936 Call now
Osaka Customs, Kansai Airport Branch Customs	+81 72 455 1600 Call now +81 72 455 1601 Call now
Osaka Immigration Bureau, Kansai Airport Branch	+81 72 455 1453 Call now
Reception Desk	+81 72 455 2500 Call now

Kansai Airport Customer Service Number, Support Phone & Contact Info

About Kansai Airport & Customer Service

Kansai Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)