Question 1

Can I cancel or rebook my flight?

Accepted Answer

Whether you can cancel or rebook your flight depends on the fare you booked. Online cancellation is generally not possible; you should use the online form to apply for a refund. Online rebooking is possible if you booked on austrian.com, before the first flight, if your fare conditions allow it, and if both the new and original flights have an Austrian Airlines flight number.

Question 2

What are the deadlines for rebooking a flight?

Accepted Answer

For fully flexible tickets, rebooking is possible up to three hours before departure. For all other tickets, rebooking can be done up to 24 hours before departure.

Question 3

How can I get a refund for a cancelled flight?

Accepted Answer

If your flight operated by Austrian Airlines has been cancelled, you can request a refund for your ticket using the Austrian Chat Assistant or an online form. If you booked your ticket with a tour operator or travel agent, it is recommended to contact them directly.

Question 4

What is the free baggage allowance?

Accepted Answer

Your free baggage allowance, including size, weight, and number of permitted items, is based on the fare you booked, the route, and your frequent flyer status. Generally, checked bags must not exceed 158 cm in total dimensions and weigh a maximum of 23 kg, or 32 kg in Business Class.

Question 5

What are the carry-on baggage regulations?

Accepted Answer

Economy and Premium Economy Class passengers are permitted one piece of carry-on baggage (max. 8 kg, 55 x 40 x 23 cm) and one personal item. Business Class passengers are allowed two pieces of carry-on baggage (max. 8 kg each, 55 x 40 x 23 cm) and one personal item.

Question 6

What should I do if my baggage is missing?

Accepted Answer

If your bag is not found within five days, you should send the completed Baggage Questionnaire Form to vielzos@austrian.com. It is important to list the contents of the missing bag as precisely as possible to aid in the search.

Question 7

When can I check in online?

Accepted Answer

You can check in online with Austrian Airlines from 47 hours before your scheduled departure time.

Question 8

How can I request a special meal?

Accepted Answer

You can order a special meal either directly when making your reservation or no later than 48 hours before your flight's departure.

Question 9

Am I entitled to compensation for flight delays or cancellations?

Accepted Answer

You may be entitled to compensation if your flight arrives at its final destination with a delay of more than 3 hours or if it is cancelled less than 14 days before the scheduled departure, according to EU Regulation 261/2004. This applies if the delay or cancellation is due to reasons within the airline's control.

Question 10

Can I manage my booking online?

Accepted Answer

Yes, Austrian Airlines provides an online service to manage your bookings through the 'Manage My Booking' section on their official website.

Question 11

How can I call Austrian Airlines customer service from another country?

Accepted Answer

If you need to call Austrian Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Assistance For Individuals With Disabilities	+1 310 616 5585 Call now
Customer Service	+43 1 701481000 Call now
English	+43 517 663100 Call now
French	+33 1 85 14 98 40 Call now
German	+43 517 663000 Call now
Italian	+39 010 974 8330 Call now
Service Center
General Inquiries	+43 517 661000 Call now
Toll-Free Number
Toll-Free Number	+1 800 843 0002 Call now

Austrian Airlines Customer Service Number, Support Phone & Contact Info

About Austrian Airlines & Customer Service

Austrian Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)