Question 1

How can I contact Lion Air customer service?

Accepted Answer

Lion Air Group customer service is primarily available via WhatsApp chat at +6281119380888. You can also reach them via email at customercare@lionairgroup.com.

Question 2

What is Lion Air's baggage allowance for checked luggage?

Accepted Answer

Effective July 17, 2025, Lion Air's free checked baggage allowance for both domestic and international flights will be 10 kg. For tickets purchased or rescheduled before this date, the previous allowance (15 kg or 20 kg, depending on the route) applies. Passengers can purchase prepaid baggage for additional weight.

Question 3

What is Lion Air's carry-on baggage policy?

Accepted Answer

Passengers are allowed one hand baggage with a maximum weight of 7 kg and dimensions not exceeding 40 cm x 30 cm x 20 cm.

Question 4

Can I cancel my Lion Air flight and get a refund?

Accepted Answer

Yes, passengers can cancel their booking. A full refund on non-refundable tickets is possible if the cancellation request is made within 24 hours of purchase and the departure date is seven or more days away. Beyond 24 hours, only taxes may be refunded, often as future travel credit valid for 12 months. Refund eligibility and fees depend on the fare rules and the timing of the cancellation.

Question 5

How do I request a refund for my Lion Air ticket?

Accepted Answer

If your ticket was purchased directly from the Lion Air website, mobile application, call centers, or ticketing offices, you can submit a refund request through their website. If purchased via a travel agent, you must contact the agent directly. Refunds are processed for unused coupons and may incur a nominal fee. Tickets are valid for refund up to three months after the date of travel.

Question 6

Can I change my Lion Air flight?

Accepted Answer

Yes, flight changes are generally permitted, but conditions vary based on the ticket class and timing. Changes often incur a change fee plus any fare difference. Name changes are typically not allowed. For involuntary changes (airline-initiated schedule changes or cancellations), you may be eligible for a free one-time flight change or a full refund.

Question 7

What are the fees for changing a Lion Air flight?

Accepted Answer

Fees for changing a flight vary by route and fare type. For international flights, administration fees can range from USD 30.00 to SGD 150.00 per ticket, plus any fare difference. Changes are usually allowed within the same or higher fare class.

Question 8

What happens if Lion Air changes my flight schedule or cancels my flight?

Accepted Answer

If Lion Air changes your flight schedule or cancels your flight, you are entitled to a complimentary one-time flight change. The new schedule should be at most three days apart from your original departure date. Alternatively, you can apply for a full refund if no suitable alternative schedule is available.

Question 9

Does Lion Air offer online check-in?

Accepted Answer

Yes, passengers can check-in online for both domestic and international flights between 48 hours and 2 hours prior to the scheduled departure time.

Question 10

How can I purchase additional baggage allowance for my Lion Air flight?

Accepted Answer

You can purchase prepaid baggage or additional baggage in advance through Lion Air's official website or the BookCabin app. This is generally more cost-effective than buying extra baggage at the airport.

Question 11

How can I call Lion Air customer service from another country?

Accepted Answer

If you need to call Lion Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+62 811 1615 099 Call now +62 811 1615 100 Call now
Direct line	+62 811 1938 0888 Call now

Lion Air Customer Service Number, Support Phone & Contact Info

About Lion Air & Customer Service

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