Question 1

How can I contact Loong Air customer service?

Accepted Answer

You can contact Loong Air's customer service by calling their 24-hour hotline at +8657189999999. This number can be used for general inquiries, reservations, and support.

Question 2

What is Loong Air's baggage allowance for checked luggage?

Accepted Answer

Loong Air's checked baggage allowance varies by fare class and route. Typically, Economy Class passengers are entitled to 20kg of checked baggage, while Super Economy Class passengers may have an allowance of 30kg. For international flights, passengers are generally allowed up to 23 kg. It is recommended to check your specific ticket details or the official website for the exact allowance applicable to your flight.

Question 3

What are the carry-on baggage restrictions for Loong Air flights?

Accepted Answer

Passengers are generally allowed one piece of carry-on baggage with a maximum weight of 5kg and dimensions not exceeding 20 x 40 x 55 cm. Additionally, one personal item that fits under the seat in front of you is usually permitted.

Question 4

Does Loong Air offer online check-in?

Accepted Answer

No, Loong Air currently does not offer online check-in services. Passengers are required to complete their check-in at the airport counters or self-service kiosks.

Question 5

How early should I arrive at the airport for my Loong Air flight?

Accepted Answer

For Loong Air flights, it is advised to arrive at the airport at least two hours before domestic flights and three hours before international flights to complete the check-in process, security, and baggage drop. Check-in counters typically close between 30 to 45 minutes before departure.

Question 6

What is Loong Air's policy on flight cancellations and refunds?

Accepted Answer

Loong Air's cancellation and refund policies depend on the fare rules of the purchased ticket. Some promotional fares may be non-refundable and non-changeable, while standard economy and higher classes generally allow changes and cancellations subject to fees. Refunds for eligible tickets are usually processed to the original form of payment. Passengers should refer to their ticket's fare rules or contact customer service for specific details.

Question 7

Can I change my Loong Air flight booking?

Accepted Answer

Yes, changes such as rescheduling may be possible for Loong Air tickets, subject to the fare rules and availability. Fees for modifications typically apply and vary based on the fare type and route. Change requests must be made within the ticket's validity period and prior to the scheduled departure time.

Question 8

What should I do if my baggage is delayed or lost on a Loong Air flight?

Accepted Answer

If your baggage is delayed or lost, you should immediately report it to the Loong Air staff at the airport's baggage service counter. They will assist you in filing a report. You may be entitled to compensation for delayed or lost luggage, and it is advisable to keep all relevant travel documents and receipts.

Question 9

Does Loong Air have a frequent flyer program?

Accepted Answer

Yes, Loong Air operates a frequent flyer program called "Jade Club." Members can earn and redeem points for flights, upgrades, and other benefits, which may include perks like priority boarding and additional baggage allowance.

Question 10

How can I call Loong Air customer service from another country?

Accepted Answer

If you need to call Loong Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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Loong Air Customer Service Phone Number & Contact Information

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