Question 1

What is the baggage allowance for Overland Airways flights?

Accepted Answer

For Economy Class, passengers are generally allowed 15kg to 23kg of checked luggage and one carry-on bag up to 6kg. Premium Cabin passengers can have up to 30kg of checked luggage and one carry-on bag up to 6kg. Infants (under two years old) are typically allowed 10kg of checked baggage. Excess luggage will incur additional charges.

Question 2

How and when can I check in for my Overland Airways flight online?

Accepted Answer

Online check-in for Overland Airways flights is available from 24 hours up to 3 hours before the scheduled departure time. You can visit the official website, select 'Web Check-in', and enter your booking reference (PNR) and last name to complete the process and print or download your boarding pass.

Question 3

Can I change my flight date or route with Overland Airways?

Accepted Answer

Yes, flight dates and times can be changed, but this is subject to applicable charges and fare differences. Changes cannot be made directly on the website; you should send your change request via email to fly@overlandairways.com or call their customer service numbers.

Question 4

How can I request a refund for my Overland Airways ticket?

Accepted Answer

To request a refund, you should send an email to refunds@overlandairways.com or fly@overlandairways.com, or call their customer service. Refunds are subject to the applicable fare rules and may involve deduction of penalties. It is advised to leave an unused ticket open for future use or request a refund.

Question 5

Can I change the name on my Overland Airways ticket?

Accepted Answer

No, Overland Airways generally does not process name changes on tickets. Tickets are non-transferable.

Question 6

What documents are required to travel on Overland Airways?

Accepted Answer

All passengers are required to present a valid government-issued photo ID to board any Overland Airways flight. For children, a photo ID is also required; a birth certificate or passport is acceptable for infants.

Question 7

What is Overland Airways' policy for unaccompanied minors?

Accepted Answer

Overland Airways allows children between the ages of 5 and 12 years to travel unaccompanied. Passengers below the age of 5 years cannot travel alone. An Unaccompanied Minor Information Form must be completed by the parent or guardian.

Question 8

What is Overland Airways' cancellation policy?

Accepted Answer

If you cancel a booking before the check-in deadline, your return or onward reservations will not be automatically cancelled. Cancellation fees typically apply and can range from 25% of the ticket fare, depending on the fare purchased. In cases of flight cancellation by the airline, passengers may be offered alternative transportation or a refund, and potentially compensation if notified less than 14 days before departure, unless due to extraordinary circumstances.

Question 9

Do I have to pay to reserve my seat in Economy Class?

Accepted Answer

Yes, generally you have to pay to reserve your seat in Economy Class on Overland Airways flights. However, exceptions may apply, such as complimentary seat assignments for passengers traveling with a child or infant, or for members of the Overland Airways loyalty program.

Question 10

How can I call Overland Airways customer service from another country?

Accepted Answer

If you need to call Overland Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center
Reservations	+234 803 535 5005 Call now Daily 6am-7pm WAT
General Inquiries
General Inquiries	+234 803 535 5006 Call now Daily 6am-7pm WAT
General Inquiries / Refunds / Changes	+234 803 535 5100 Call now Daily 6am-7pm WAT

Overland Airways Customer Service Number, Support Phone & Contact Info

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