Question 1

How can I contact London Gatwick Airport customer service?

Accepted Answer

For general inquiries, you can call the customer service line at +44 (0)344 892 0322. Alternatively, you can use the online feedback form or the chatbot available on the official Gatwick Airport website for assistance.

Question 2

What should I do if I have lost an item at Gatwick Airport?

Accepted Answer

If you have lost an item at Gatwick Airport, you should contact the Excess Baggage Company, which handles lost property. You can reach them by calling +44 (0)1293 503162 or by visiting their office located in the South Terminal.

Question 3

How do I arrange special assistance for my journey through Gatwick Airport?

Accepted Answer

It is recommended to book special assistance through your airline or travel agent at least 48 hours before your flight. Gatwick Airport provides help points and dedicated Special Assistance Receptions throughout the terminals. For direct assistance, you can also contact Travelcare at +44 (0)1293 504283.

Question 4

What is the procedure if my flight from or to Gatwick Airport is delayed or cancelled?

Accepted Answer

If your flight is delayed or cancelled, contact your airline immediately for information on rebooking, alternative flights, or refunds. It is important to keep all relevant documentation, such as boarding passes, booking confirmations, and any receipts for expenses incurred. You may be entitled to compensation under UK Regulation (EC) 261/2004 if the delay is over three hours or the cancellation is less than 14 days before departure and is attributable to the airline.

Question 5

How can I get a refund for services booked directly through Gatwick Airport, such as parking or Fast Track?

Accepted Answer

Refund policies vary by service. For car parking, cancellations made at least 24 hours before your booked entry time may be eligible for a refund, though booking fees might be non-refundable. For Fast Track Security, a refund is typically considered if notice of cancellation is received at least 24 hours before your original booking time. For flights or holidays booked directly via the Gatwick website, you can call +44 161 888 0831 if calling from overseas.

Question 6

What are the rules for carrying liquids and hand baggage through security at Gatwick?

Accepted Answer

Liquids in hand luggage must be in containers of 2 liters or less. The number and size of hand baggage items allowed depend on your specific airline's policy. However, for security screening, each individual bag must not exceed 56cm x 45cm x 25cm. Always verify your airline's specific hand baggage policy before traveling.

Question 7

How do I contact Gatwick Airport for car parking inquiries?

Accepted Answer

For any queries related to car parking at Gatwick Airport, you can contact the dedicated car parking line at +44 (0)330 333 9268. An online feedback form is also available on the official website for written inquiries.

Question 8

Are there facilities available for charging electronic devices at Gatwick Airport?

Accepted Answer

Yes, London Gatwick Airport provides free charging points for electronic devices. These are conveniently located across both the North and South Terminals, available both before and after security checkpoints.

Question 9

How do I check in for my flight at Gatwick Airport?

Accepted Answer

The check-in process at Gatwick Airport depends on your airline. Many airlines offer online check-in prior to your arrival at the airport. Alternatively, you can use self-service kiosks or staffed check-in desks in the airport's check-in zones to drop off hold luggage. It is always best to check directly with your airline for their specific check-in requirements and timings.

Question 10

How do I travel between the North and South Terminals at Gatwick Airport?

Accepted Answer

The North and South Terminals at Gatwick Airport are connected by a free, automated monorail train service. This shuttle runs frequently, typically every 2 to 3 minutes, and the journey between terminals takes only a few minutes. Due to the distance, walking between the terminals is not feasible.

Question 11

How can I call London Gatwick Airport customer service from another country?

Accepted Answer

If you need to call London Gatwick Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Storage (Left Luggage)
Baggage Storage	+44 1293 502014 Call now
Car Parking
Car Parking Enquiries	+44 330 333 9268 Call now
Customer Service
Customer Service	+44 844 892 0322 Call now
Flights and Holidays Booked via Gatwick Website
Overseas Enquiries	+44 161 888 0831 Call now
Lost Property
Lost Property	+44 1293 503162 Call now
Special Assistance / Travelcare
Special Assistance / Travelcare	+44 1293 504283 Call now

London Gatwick Airport Customer Service Number, Support Phone & Contact Info

About London Gatwick Airport & Customer Service

London Gatwick Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)