Question 1

How can I book a flight with Arik Air?

Accepted Answer

Flights can be booked online through the official Arik Air website (www.arikair.com), via authorized travel agencies, or at Arik Air's airport ticket offices.

Question 2

What are the check-in options for Arik Air flights?

Accepted Answer

Arik Air offers online web check-in, typically available from 24 hours up to 3 hours before departure for domestic flights and 5 hours before international flights. Airport check-in counters are also available.

Question 3

What is Arik Air's baggage allowance?

Accepted Answer

For carry-on baggage, passengers are generally allowed one piece up to 6kg for domestic flights and 12kg for international flights, with specific dimensions. Checked baggage allowance varies by ticket type and destination, typically 20kg for Economy Class and 30kg for Business Class.

Question 4

How can I manage my Arik Air booking?

Accepted Answer

Passengers can manage their bookings through the 'Manage Booking' portal on the Arik Air website by entering their PNR (Booking Reference) and surname. This feature allows for viewing itineraries, requesting flight changes, and updating contact information.

Question 5

What is Arik Air's policy on flight rescheduling?

Accepted Answer

Flights can be rescheduled, but this is subject to the fare rules of the original ticket. Fees and potential fare differences will apply. Rescheduling can be done through the 'Manage Booking' portal online, by calling the customer care line, or by visiting an Arik Air ticket office.

Question 6

How do I cancel an Arik Air flight?

Accepted Answer

You can cancel an Arik Air booking using the 'Manage Booking' portal on the website or by contacting customer service. Eligibility for a refund or travel credit after cancellation depends entirely on the fare rules of your ticket.

Question 7

How can I request a refund from Arik Air?

Accepted Answer

To request a refund, you must first cancel your reservation. Refund requests can then be sent via email to callcentre@arikair.com, including your PNR and payment details. Refunds are strictly tied to the fare conditions of the ticket purchased.

Question 8

What are the primary contact options for Arik Air customer service?

Accepted Answer

You can contact Arik Air customer service via phone, email (e.g., callcentre@arikair.com, talktous@arikair.com), or by visiting airport counters and ticket sales offices.

Question 9

Does Arik Air offer online check-in for all flights?

Accepted Answer

Yes, online check-in is available for passengers flying on all Arik Air flights.

Question 10

What should I do if my Arik Air flight is delayed or cancelled?

Accepted Answer

Arik Air will make every feasible attempt to contact passengers with information regarding flight delays or cancellations using the contact details provided during reservation. Passengers may be eligible for rebooking on alternative flights or a refund, depending on the circumstances and applicable fare rules.

Question 11

How can I call Arik Air customer service from another country?

Accepted Answer

If you need to call Arik Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Issues
Baggage Complaints	+234 701 730 5082 Call now 08039001961 Call now
Customer Service
Customer Service	23412799999 Call now
Customer Service (Temporary)
Call Centre (due to system upgrade)	+234 201 889 1728 Call now Real-time 0700003592745 Call now Real-time
Reservations
Reservations	+234 708 062 0000 Call now

Arik Air Customer Service Number, Support Phone & Contact Info

About Arik Air & Customer Service

Arik Air's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)