Question 1

How can I get general information about flights and airport services?

Accepted Answer

For information regarding inbound and outbound flights, airport services, aviation security requirements, airport partner contacts, and items lost at the airport, you can contact the Airport Call Centre. The call centre operates 24 hours a day, 7 days a week.

Question 2

What should I do if my checked luggage is lost or damaged?

Accepted Answer

If your checked luggage has been lost or damaged during travel, you should contact the ground handling company operating at Palanga Airport, UAB Orlaivių aptarnavimo agentūra, located in the Arrivals Hall of the passenger terminal.

Question 3

What if I left an item at the security checkpoint or in the terminal?

Accepted Answer

If you left personal items at the aviation security checkpoints, you should contact the aviation security screening staff at +37046048402. For items found in the passenger terminal (e.g., IT equipment, personal belongings, clothes), they are retained for 6 months. Found documents or cash are surrendered to the police.

Question 4

How do I request special assistance at Palanga Airport?

Accepted Answer

Passengers with individual needs should request assistance as early as possible, ideally at least 48 hours in advance, by informing their airline or travel agent when purchasing the ticket. Upon arrival at the airport, you can announce your arrival and request assistance by calling +37046056400 or sending an SMS to +37069851534. There is also a special telephone in the terminal near the bank for this purpose.

Question 5

What are the rules for hand baggage and checked baggage?

Accepted Answer

The number of items and dimensions allowed for hand baggage vary depending on your airline. For checked baggage, the maximum permissible weight generally does not exceed 32 kg, but specific dimensions, weight, and price depend on the airline. It is recommended not to pack fragile or expensive items, documents, or bank cards in checked baggage.

Question 6

What are the security screening procedures for liquids and electronics in cabin baggage?

Accepted Answer

Liquids in cabin baggage must be in containers with a capacity of no more than 100 ml and placed in a transparent, closed bag of up to 1 litre (max size 16x24 cm). This bag must be taken out and presented separately for screening. Laptops and tablets must also be placed in a separate box and cannot be covered with other items during X-ray screening.

Question 7

When should I arrive at the airport for my flight and what are the check-in procedures?

Accepted Answer

To ensure a stress-free trip, it is recommended to arrive at the airport about 2 hours before your flight. Passenger check-in at the airport typically starts 2 hours before the flight and closes 30-40 minutes prior to departure. Online check-in is often available and recommended by airlines to save time.

Question 8

Are there any specific customs regulations for bringing food, cash, or medicines into Lithuania?

Accepted Answer

Travellers are generally not allowed to import meat, milk, or meat and dairy products from non-EU countries. Cash of a value of more than 10,000 EUR (or equivalent) must be declared upon entering or leaving the EU customs territory. Specific rules apply to carrying medicines, especially narcotic and psychotropic ones, requiring prescriptions or certificates.

Question 9

How can I check the status of my flight?

Accepted Answer

You can check the live flight schedule and status on the official Palanga Airport website. Alternatively, you can contact the Airport Call Centre for information on inbound and outbound flights.

Question 10

What services and amenities are available at Palanga Airport?

Accepted Answer

Palanga Airport offers a range of services and amenities including a café, a Duty-Free shop, free Wi-Fi throughout the terminal, parking facilities, car rental services, and special assistance for passengers with individual needs.

Question 11

How can I call Palanga Airport customer service from another country?

Accepted Answer

If you need to call Palanga Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Assistance at Palanga Airport	+370 460 56400 Call now
Aviation Security	+370 460 48402 Call now
Direct line	+370 612 44442 Call now
Customs
Customs Inquiries	+370 460 48136 Call now
Immigration
Immigration Inquiries	+370 688 49701 Call now
Sales/ Reservations
Ticket Office	+370 460 52300 Call now
Special Assistance
Special Assistance Services	+370 460 56401 Call now

Palanga Airport Customer Service Number, Support Phone & Contact Info

About Palanga Airport & Customer Service

Palanga Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)