Question 1

How do I report a lost item at Manchester Airport?

Accepted Answer

For items lost within the terminal building, you should register your item via the online lost property form on the Manchester Airport website. It can take 24 to 120 hours for items to be processed. If your item was left on an aircraft, you must contact your airline directly.

Question 2

What should I do if my checked baggage is lost or delayed?

Accepted Answer

The responsibility for lost or delayed checked baggage lies with your airline. You should go to the baggage enquiries desk representing your airline inside the baggage hall upon arrival. If the desk is closed, contact your airline directly using the contact details provided on the airport's Flight Operators page.

Question 3

How can I arrange special assistance for my journey through Manchester Airport?

Accepted Answer

If you require special assistance, it is recommended to book this with your airline at least 48 hours before your flight. The airport's service provider will then be notified. Upon arrival, you can register at reception points in the terminal check-in areas or at help points in car parks or the station.

Question 4

What is the best way to contact Manchester Airport customer service if I am calling from outside the UK?

Accepted Answer

For general enquiries when calling from outside the UK, you can use the general enquiries number +44 (0)161 489 3000. The main customer service number (+448081697030) is a UK freephone number and may not be reachable or free from international locations.

Question 5

How early should I arrive at Manchester Airport before my flight?

Accepted Answer

Check-in times vary depending on your airline and the type of flight. You should consult your individual ticket or itinerary, or contact your airline directly for specific guidance. It is generally advised to arrive with sufficient time to complete check-in and security procedures.

Question 6

Where can I find information about which terminal my flight departs from?

Accepted Answer

You can find information on which terminal your flight departs from by visiting the 'Which terminal' page on the official Manchester Airport website or by contacting your airline directly.

Question 7

What is the policy for cancelling or getting a refund for airport parking?

Accepted Answer

Cancellation policies for airport parking depend on where you made your booking. If booked directly with the airport or an official partner, refunds may be available with sufficient notice (e.g., more than 72 hours before travel), though administration fees might apply. For bookings made through third parties, you must contact them directly.

Question 8

How do I get a refund for a cancelled flight?

Accepted Answer

Flight cancellations and refunds are handled directly by the airlines. You must contact your specific airline for any queries regarding flight cancellations, changes, or refund options, as Manchester Airport does not manage these aspects.

Question 9

Are there designated smoking areas at Manchester Airport?

Accepted Answer

Yes, designated outdoor smoking areas are available outside all three terminal buildings before check-in and after arrivals. There are also clearly signposted outdoor smoking areas within the departure lounges at Terminal 2. Electronic cigarettes are forbidden indoors.

Question 10

What are the operating hours of Manchester Airport?

Accepted Answer

Manchester Airport operates 24 hours a day, 365 days a year.

Question 11

How can I call Manchester Airport customer service from another country?

Accepted Answer

If you need to call Manchester Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Arrivals Information
Arrivals	+44 161 489 8000 Call now
Baggage Storage / Lost Property (Terminal 2)
Baggage Storage / Lost Property	+44 161 489 6031 Call now
Customer Service
Customer Service	+44 808 169 7030 Call now
General Enquiries
General Enquiries	+44 161 489 3000 Call now
JetParks Queries
JetParks Customer Service	+44 808 169 7029 Call now
Lost Property (Excess Baggage Company)
Lost Property	+44 161 820 7596 Call now
Media
Press Inquiries	+44 161 489 2700 Call now
Parking Payments / Accounts
Parking Payments	+44 345 901 3318 Call now Automated telephone payment line
Sales/ Reservations
After Sales Team	+44 808 168 6222 Call now
Book Car Parking, Lounges or FastTrack	+44 808 168 6111 Call now
Rental Cars	+44 161 602 5400 Call now

Manchester Airport Customer Service Number, Support Phone & Contact Info

About Manchester Airport & Customer Service

Manchester Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)