Question 1

What is Amelia's cabin baggage allowance?

Accepted Answer

Passengers are allowed one cabin bag and one accessory. The cabin bag must not exceed H 55 x W 35 x D 25 cm, and the total weight for both items must not exceed 12kg.

Question 2

What is Amelia's checked baggage allowance?

Accepted Answer

Checked baggage items must not exceed 23kg in weight and 158cm in total dimensions (height + width + depth, including wheels and handles). Infants not occupying a seat are allowed one 10kg checked baggage item.

Question 3

How can I check in for my Amelia flight?

Accepted Answer

Online check-in is available on the Amelia website from 72 hours up to 2 hours before the flight's departure. For connecting flights, check-in should be done directly at the airport check-in desk.

Question 4

What is Amelia's policy for changing or cancelling a flight by the passenger?

Accepted Answer

Flight modifications are possible, with fees depending on the fare type and potential fare readjustment. For tickets issued before October 31, 2022, Light and Optimum fares are refundable as credit notes, while Flex fares are refundable at no charge. For tickets issued after October 31, 2022, Light and Optimum fares are non-refundable. Changes or refunds must be submitted before the original departure date.

Question 5

What happens if Amelia cancels my flight?

Accepted Answer

If Amelia cancels your flight, you are entitled to a free modification of your ticket, a voucher for the full amount of your reservation valid for one year, or a free ticket refund. You may also be eligible for compensation under EU Regulation 261/2004 if notified less than 14 days before departure.

Question 6

How can I request a refund for my ticket?

Accepted Answer

To request a refund, you can email book@flyamelia.com. Refunds are processed no later than 30 days from the date of receipt of the request and credited to the bank card used for payment. If you purchased tickets through a travel agency, contact them directly.

Question 7

How do I contact Amelia for customer service?

Accepted Answer

For general inquiries and booking services, you can contact Amelia's Call Center at +33 1 83 62 95 00, Monday to Friday from 09:30 to 17:00 CET, or email book@flyamelia.com.

Question 8

What should I do if my baggage is lost or damaged?

Accepted Answer

For lost baggage, track it by contacting the station that reported the loss. If not found within 21 days, fill out the provided form. For damaged baggage or to claim a refund for emergency expenses, apply online by filling out the respective forms on the Amelia website. For any other complaints, you can email claims@flyamelia.com.

Question 9

Does Amelia offer in-flight meals or Wi-Fi?

Accepted Answer

Meals or food are not provided on Amelia flights, and Wi-Fi is generally unavailable.

Question 10

Can I travel with my pet on Amelia flights?

Accepted Answer

Amelia accepts pets (dogs or cats) on board its aircraft under certain conditions. Your pet must not weigh more than 8kg and must be placed in a carrier bag (max 46L x 28W x 24H cm). The cost is €40 per animal per flight, and you must provide proof of the animal's age (minimum 12 weeks) and up-to-date vaccinations.

Question 11

How can I call Amelia customer service from another country?

Accepted Answer

If you need to call Amelia from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Booking Service
Bookings	+33 1 83 62 95 00 Call now Mon–Fri 09:30–17:00 CET
Headquarters
Head Office	+33 1 53 67 71 00 Call now

Amelia Customer Service Phone Number & Contact Information

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